Customer Service High School

Mary E Grant-Rucker

**** ******* ** • Bossier City, La United States 71112 • Tel: 318-***-**** • Cell: 318-***-**** • Fax: 318-***-**** • **************@*******.***

Objective I wish to use my customer service skills to help as many people as possible in order to further develop my people skills to one day help me in my future career goals. I am currently attending college online while raising my family so that I can complete my Bachelors degree and get my nursing license to become a pediatric nurse and work in the NICU of any one of the many great Pediatric hospitals that care for sickest children in the world.

Work Experience 07/2002 - 07/2004 USAF, Minot, ND USA

Airman

I served the US Air Force for two years before I separated for medical reasons. I was Honorably discharged.

04/2005 - 06/2005 USAF CIV, Minot, ND United States

Equipment handler

I served as a GS worker for the USAF for a short time in the Fitness Center (GYM) while a lot of the active duty members were on deployment.

08/2007 - 08/2011 USAF/ Barksdale Lodging, Barksdale AFB, La United States

Lead Guest Services Representative

I have been working as a NAF Civilian at Barksdale INN since 2007. I was promoted to Lead after only a year of working as a Guest services Representative.

Education 1998 - 2002 Westfield High School, Houston, TX United States

Graduate GPA: 3.5

2009 - Present Ashford University

Online Bachelors Program in Health Care Studies

I am currently taking my classes online as this is the only way to fit it into my schedule. I hope to graduate by the end of 2012.

Skills I have fairly decent typing skills and I can type up to 50 words per minute when not interrupted. I have been handling cash since I joined the military. My primary responsibility during my time in service was to not only provide 3 meals a day to anywhere between 15-50 people at a time. I also had to handle all the money that was paid for each meal. While working here at Barksdale Lodging I am responsible for maintaining my bank with the minimum amount of money required to be in the drawer at all times as well as all other cash and credit card transaction taken during my 8 hr shift.

I also have excellent phone skills, another part of my requirement here at Barksdale is answering phones taking reservations and assisting future and current guest with any problems and concerns that they may have to the best of my ability.

As the Lead Guest Services Representative I am also required to ensure that my co-workers are completing the task required of them as well and training them in any current and new procedures that they may not fully understand.

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