Customer Service Sales

I have my own business license. I have been a personal assistant as well as a professional Administrative and Eecutive Asssitant. I do have over 20 years experience with in the office field which makes me very well rounded canditate with experienced in a wide range of duties. I do have my own car with valid insurance and a valid Drivers License. Please see my bresume below if you are still looking for an assistant. Thank you for your time.

Skills and Proficiencies:

• MS Word

• MS Excel

• Access

• Outlook

• PowerPoint

• Quick Books

• Advisories Assistant

• Laser App

• Planning and Scheduling

• Written Communication

• Customer Service

• Interdepartmental Coordination

• Internet Research

• Telephone Reception

• Accounts Payable and Receivable

• Purchasing

• Licensed Washington State Notary

Personal Skill Set:

• Strong attention detail with excellent follow through.

• Strong problem solving skills.

• Ability to appropriately handle high stress and multiple tasks.

• Able to work independently with little direction across multiple departments on a variety of diverse assignments using discretion and professionalism with integrity.

• Ability to collaborate with all levels of the organization both at local and corporate levels

• Able to juggle multiple projects simultaneously, excellent interpersonal and communication skills

• Knowledge of accounting, administrative and data management procedures and practices.

• Knowledge of clerical procedures and practices.

• Knowledge of management and business principles.

• Good problem solving and decision-making skills.

• Excellent planning, organization, time and work management.

• Experience: 19+ years working with management, sales, and customer service.

• I am an enthusiastic person and I work well under pressure, and have a great understanding of the importance of good customer service with the ability to recognize problems and develop solutions.

Professional Experience:

December 11 – Current Communities In Schools of Spokane County Office Manager Spokane, WA

Specific Responsibilities:

• Assigning and supervising clerical and administrative tasks and responsibilities among the staff on special projects.

• Coordinating office staff activities and allocating resources to ensure maximal efficiency and to enable task execution.

• Monitoring and establishing procedures for office record keeping and ensure the confidentiality and security of data.

• Designing and implementing filing systems to ensure that hard copy and electronic filing are correctly maintained.

• Preparing operational schedules and reports to ensure maximal efficiency.

• Designing and complementing office procedures and policies.

• Analyzing and monitoring internal processes, monitoring and maintaining office supply inventory.

• Preparing various documents and updating organizational memberships.

• Handling customer complaints and inquires

• Executing policy and procedural changes to develop and improve operational efficiency.

• Create and maintain database.

• Assist with TQS and other funder compliance.

• Designing promotional materials.

• Word processing related to Grants and other friend and fundraising work

• Attend board and staff meetings, and take minutes.

• Support Executive Director in all operations

• Support Board members on any company operations

• Liaising with other groups, agencies, and organizations.

March 04 – July 11 Quest Diagnostics Clinical Laboratories, Inc. Seattle, WA

Compliance Records Administrator:

My responsibilities were, but not limited to: assisting in overseeing and managing the corporate compliance program, that reviews and evaluates compliance issues within the organization. Ensuring Directors, management of the company, and employees are in compliance with the HIPPA and PHI rules and regulations of the Medical Laboratory regulatory agencies. Also, working to ensure that company policies and procedures are being followed, and that behavior in the organization meets the minimum company standards of conduct and disposition. As an administrator I develop, initiate, maintain, and revise policies and procedures for the general operation of the compliance program and its related activities to prevent illegal or improper conduct.

Specific Responsibilities:

• Facilitate, manage and organize departmental records, contracts and files with long term storage vendors for companies off site location

• Company Subject Matter Expert on PHI requests, PHIT database entry with Privacy related auditing and monitoring.

• Assist in deployment of compliance related training, including New Hire Orientation Program, Annual Training and other as defined by the Legal Compliance Director.

• Document, track, and verify employee completion of required Compliance related training, annually, new hires and re-hires.

• Facilitate document review and approvals through Corporate for Company related materials, letters and PHI letters to clients. Making sure company requirements and guidelines are followed or edited prior to publishing.

• Facilitate and monitor nonstandard equipment for Annual Audits for these products.

Sales Contract Administrator:

Managing the administration of contracts to include administration with proposal planning, preparation, administration of contracts, and contract closeout, with government and non-government customers. The position was also responsible for the development, organization and maintenance of transaction-related electronic information, agreements, associated forms and legal documents. I was active in all aspects of creating agreements using approved templates, tracking such agreements through to signature. Position included entry and maintenance of agreement tracking, making and providing pdf copies of agreements to customers and certain file maintenance associated with agreements prepared by Managers and others within the company.

Sales Administration

Provide professional administrative support to managers, supervisors and executive level management and 30 sales representatives as requested.

Specific Responsibilities:

• Company Fundraising Chairman

• Sales Event Coordinator for onsite and off sire meetings.

• Making Travel arrangements to include, airfare, hotel, and rental car.

• Sales STARK Monitor, measure, correct and report monthly Sales Team government required Physician spending.

• Prepare presentations, proposals, RFP’s, reports and other complex correspondence for daily operations and sales department for clients and potential clients.

• Monitor and track sales force performance for client satisfaction and retention. Trouble shooting and resolving client dissatisfaction through client services center and billing department.

• Coordinate and / or gather and analyze data to determine efficient and cost effective practices for the department.

• Sort, Distribute, and Mail corporate mail.

• Organizing and coordinate events, meeting, conferences off site, and project team activities

• Eform Care 360, HL-7 and CPU entry, contract verification, eform tracking updates, verifying of eform is complete and accurate for all company IT Interfaces with clients.

• Creating financial justification, tracking and completion of all aspects for Capex and PO and agreements for all IT implementations and Maintenance fees.

• Gather and research Vendor Quotes for Bridge, HL-7 and CPU for IT Client interfacing.

• Kronos time sheet entry for Sales.

• Order, stock and distribute sales literature.

• Set up, process payment, track, and order and send out Conferences for Sales and the conference giveaways.

• Responsible for maintaining, updating and storing credentials, and curriculums for all pathologists

April 96’ – March 04’ Pathology Associates Medical Laboratories Spokane, WA

Sales and Marketing Administration

Coordinate the duplication and distribution of a variety of materials; establish and maintain files, including confidential and sensitive files. Maintain records and generate reports; utilize word processing, spreadsheet, database and other software as required. Receive visitors, schedule appointments, screen visitors and phone calls and refer to appropriate staff members. Order and maintain office supplies; prepare and process purchase requisitions according to approved procedures; schedule maintenance and repair of equipment. Operate a variety of office machines and equipment including, computers, fax machines, copy machines, scanners, etc. Receive, open and distribute mail; identify and refer matters to the assigned manager and/or staff members in order of priority. Establish and maintain positive staff and public relations image. Perform other related duties as assigned. Provide information and assistance in person or on the telephone on a variety of department matters; answer routine requests for information in person or by enclosing materials or sending form letters. Arrange and schedule a variety of meetings and conferences; prepare agendas, take minutes of meetings; prepare and distribute copies of minutes as appropriate. Make reservations and travel arrangements; process a variety of travel and expense forms. Review and proof documents, records and forms for accuracy, completeness and conformance to applicable rules and regulations. Handle urgent and confidential matters, exercising maturity, discretion and trust to ensure resolution of problems in a timely, efficient manner. Prepare and type from rough drafts or dictation, letters, reports, memoranda or other correspondence of a confidential or sensitive nature as needed.

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