Customer Service Administrative Assistant

Kaye McNeil

**** ******* ****, ***** ****, TX ***79

Cell: 713-***-**** E-mail: *********@***.***

Summary of Qualification

I am a highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties. Lead the volunteer committee for two years. Adapt at managing all phases of project life cycle, from needs assessment through implementation.

Education

University of Houston-Downtown

BBA Administrative Management Graduated May 2004

Houston Community College, Houston, TX

AAS Engineering Drafting/Technology Graduated May 1995

Professional Experience

July 2002-Present-River Oaks Imaging Memorial Hermann Houston, TX

Patient Services/Scheduler

Coordinate with customer service with customer accounts

Ensuring great service by interacting with coordinators and customers

Decipher customer complaints/problems by determining the optimal solution

October 1997-November 2001-Aetna US Healthcare

Recovery Saving Analyst

Workflow coordinator checking the Check Technician in compliance with company goals

Strategic team geared to facilitate plans and produce weekly reports and any documentation pertaining to claims

Mailed reprocess claims to work-at-home associates

Investigated and recovered over payment accounts to providers

Updated providers information regarding clients

Lasermedic, Inc./Henley Healthcare

Administrative/Accounting

Liable for maintaining accurate order for supplies on a daily basis

Screened incoming calls and delivered mail to the US Post Office daily. Conducted accounts payable by coding, matching bundling high volumes of invoices to various investors

Awards Received

Paint Houston 1998-Prudential, Chairperson-Aetna Volunteer Committee, and Certificate of Recognition for volunteer activities for Aetna US Healthcare at Sugar Land Service Center

Skills Proficient in Microsoft Word, Excel, PowerPoint, Medfax, Cerner, iOrder,

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