demonstrator,mystery shopper, loves dealing with the public.

Marcine F. Raskin

**. South Decatur Unit A , Margate, New Jersey 08402

Home 609-***-**** Mobile 415-***-**** *********@*****.***

Challenge-driven and highly skilled professional with track record of transforming vision into reality, corporate goals into concrete action and organizational philosophy into sound business practice.

• Business Management

• Service Delivery

• Customer Service

SUMMARY OF QUALIFICATIONS

• Rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment, and organizational objectives, and facilitates atmosphere of collaboration, trust, and mutual support..

• Demonstrates professionalism, tenacity, thoroughness, and dedication, with solid work ethic and friendly demeanor in executing professional responsibilities.

• Self-motivated and goal-oriented, thrives in both independent operations and team dynamics, engages in cross-functional activities, and finds innovative solutions for complex problems.

• Insightfully and calmly responds to tough situations; highly organized and detail oriented, yet flexible and adaptable; adept at managing several tasks and projects simultaneously.

EMPLOYMENT HISTORY

OWNER September 2006 to June 2008

MAMA MARCINA’S Hot Springs, CA

• Successfully established and managed expansive clientele.

• Oversaw timely and exemplary customer service, inventory management system, and electronic record-keeping on daily basis.

• Spearheaded efforts that led to a 10 % increase in annual revenues

DEBT COLLECTOR 1993 to 2000

ESKANOS & ADLER ATTORNEYS AT LAW Concord, CA

• Demonstrated initiative and creativity in streamlining work processes and procedures, assisting other departments, and resolving customer service issues

• Initiated and monitored collections process while managing key accounts recouping hundred of thousands of dollars for firm over 7-year period.

Received several awards for generating substantial cost savings, including a best collector award from one client, Chevron.

TRAVEL AGENT 1990 to 1993

ADVENTURE EXPRESS / RASCALS IN PARADISE San Francisco, Ca

Generated approximately thousands of dollars in revenue largely through resort bookings and international travel, including scuba diving trips.

• Established rapport and sense of trust with diverse clientele, many of whom became repeat customers

ADDITIONAL EXPERIENCE

• Personal sabbatical, 2000 to 2011

• Volunteer Instructor, Sterling Institute of Relationships, 1997 to 2011. Instructed and supervised women throughout United States and Canada by teaching materials based on the weekend seminar.

• Mystery Shopper 2009-

• From 1998-

I have ushered for Entertainment Venues large and small for Bill Graham Presents and Live Nation. Some of the venues include The Fillmore West, various outdoor stadiums and the Warfield Theater in San Francisco. I have ushered for the Scottish Rite Temple in New Jersey. My duties included greeting the patrons, showing them to their seats and handling any problems that would occur, achieving an easy flow of traffic with no confusion.

EDUCATION AND TRAINING

COURSEWORK 1978

Coombs College of Music Philadelphia, PA

SPECIALIZED TRAINING

• Landmark Forum, 2006

• Certified Training through Travel Industry School

AFFILIATIONS AND TECHNICAL SKILLS

• I have taken many courses on communication through Landmark Education

• General knowledge of computer , typing and word applications.

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