Human Resource

Location:

Posted:

July 07, 2011

Theresa L. Reaves

419-***-****, ***********@*****.***

Profile/Summary/Objective

Microsoft Word/Excel, General office equipment, Teamwork orientated

Education

The University of Findlay, Findlay, Ohio December 2010

Bachelor of Science Human Resource Management & Business Management (Dual Major)

Rhodes State College, Lima, Ohio

Associate of Applied Business, Major: Accounting

Experience

Kay Jewelers, Lima, Ohio 6/2008 – 1/2011 Sales Specialist – Certified Diamontologist

• Provide customer service

• Accurate cash register sales - sales total for 2010, $235,000

• Process payments and warranty paperwork

• Perform minor watch repairs

• Acting 3rd key - Open/close store when Manager, Assistant

Manager are off, resolve customer concerns 1/2011

JC Penney Company, Lima, Ohio 8/2004 – 5/2008

Sales Specialist

• Complete customer diamond certificates, RTV’s, price changes

sales invitations paperwork in a timely manner

• Operate cash register and balance drawer – process customers

sales, repairs, and warranties correctly

American Trim L.L.C. Lima, Ohio 8/1992 – 4/2004

Corporate Technology Specialist

• Analyze customer supplier ratings - retrieve customer data, calculate

totals per plant and chart data for management

• Process quality correction notices - type/send corrective action

implementations for customer product defects

• Participate in quality audits – yearly plant process audits

• Accounts payable specialist – processed raw material invoices and

shipping charges for plant materials

• Lab Technician back-up in plating process – analyze plating chemical

compensation to derive additives needed for production

References available on request