Customer Service Representative

Kimberly Coit

Skills:

Microsoft Office: Word, Excel, Outlook

Professional Experience:

**-****/**-**** *** Texas Irving, TX

Policy Management Specialist: (Contract) (Call Center)

Received approx. 70 calls per day

Processed payments over the phone

Updated member accounts

Made adjustments to auto insurance policies

03-2010/11-2011 Wal-Mart Dallas, TX

Money Center Associate:

Assisted customers in making confidential monetary transactions

Provided customer service

Heavy cash management

02-2008/02-2010 Summit Healthcare Solutions Richardson, TX

Billing/Collections Customer Service Representative (Call Center)

Received approx. 70 calls per day

Responsible for make approx. 30 calls per day

Reviewed patient balances for returned processes (Return check and stop payments)

Processed payments over the phone

Communicated with internal Collections Dept.

Made arrangements with member for payments on aging accounts

Updated database to reflect accounts correct balance and member information

Verified and updates member information (Medicaid eligibilities)

11-2005/04-2007 Tom Thumb Desoto, TX

Cashier:

Assisted customers with check-out

08-2004/11-2006 Living Testimony Dallas, TX

Secretary:

Provided customer service

Assisted with copying, printing, faxing

Composed business memos

Education:

Lancaster High-Wintergreen. July, 2009

References: Available Upon Request

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