Customer Service Human Resources

VENIECE KERRIDGE

**** **** *******

Norcross, GA 30093

Ph: 678-***-****

Email:****************@*****.***

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SUMMARY Professional Customer Service Representative handling payroll and Human Resource inquiries. Expertise in associate payroll related questions and company policies. Also, assisting with optional company callers and issues. Proven strengths include good listening skills, communication, relating to customers. Internal customer services courses. More extensive experience in this field and relating to people of different emotional backgrounds.

OBJECTIVE To further increase my customer service awareness, experience and develop a deeper interaction with the people and specific customers.

EXPERIENCE Sears Holdings Corporation, Atlanta, GA 2000 - 2008

Customer Service, Human Resources and Payroll Handle in-bound calls in a human resources call center. Scope of customers includes Sears associated, HR Professionals, unit management, and company vendors. Reported to the Call Center Team Supervisor, representatives answered inquiries regarding company policies and benefits via telephone. Team work focused. Front-line representative of Associate Services. Answered HR related calls from associates HR professionals, HR managers. Handle appropriate call routing. Interpreted policy. Handle associate profile changes, i.e. address and tax changes. Referred cases to Inquiry Services for further research/investigation. Performed various tasks as assigned. Customer Service Champion and the ability to model high levels of customer service.

EDUCATIONPursuing a course as a Paralegal Assistant

Aerotek/Wellpoint Healthservices: Currently employed temporarily as a customer service representative, TRAINING & PROFESSIONAL DEVELOPMENT Company Internal courses in Customer relations, on how to handle internal and external calls Knowledge of some of Microsoft Office system.ACTIVITY Creates notice board posters for the department, job related