Technician Customer Service
Resume:
Simon Burch
West Palm Beach, FL 33411
***********@*****.***
OBJECTIVE: Seeking a career position where I can advance and contribute my Technical skills.
PROFILE
CompTIA A+ Certified Technician with training in computer/ Network installation and repair. Areas of expertise are troubleshooting hardware and software problems. Experienced Copier Technician with Canon Imagerunner, and Ricoh Aficio models.
CERTIFICATIONS
• CompTIA A+ Certified IT Technician 12/2008
• Certified Ricoh Copier Technician 11/2001
• Certified Canon Copier Technician 5/2006
EDUCATION
Johnson & Wales University, Providence, RI Electronics Engineering 9/95 - 5/98
Alfred E. Smith VHS, Bronx, NY Electrical Wiring 9/91 - 6/95
EMPLOYMENT
5 Star Business Machines, Miami, FL Copier Network Technician 4/11 – Present
• Installed Copiers to existing networks and servers using TCP/IP configurations.
• Performed repairs and preventive maintenance on Ricoh Color and B/W copiers.
Honeywell (Manpower), Fort Mill, SC Repair Technician 4/10 – 10/10
• Repaired and configured Point Of Sale devices, Imaging Scanners, and PDA devices.
New York Office Systems, Long Island City, NY Field Service Technician 2/09 – 10/09
• Installed, repaired and serviced Canon fax and photocopiers. 3/04 – 8/06
Handheld Products (Kelly Services), Fort Mill, SC Repair Technician 4/08 – 7/08
• Repaired and configured Point Of Sale devices, Imaging Scanners, and PDA devices.
Microtel Inn & Suites, Charlotte, NC Night Audit Clerk 5/07 – 4/08
• Prepared nightly audit report.
• Managed Front Desk tasks.
Ikon Office Solutions, Cumberland, RI Customer Service Field Technician 7/02 – 5/03
• Serviced and repaired Canon and Ricoh Photocopiers.
• Scheduled appointments for service and/or repairs.
Ikon Office Solutions, Landover, MD Depot Technician 9/00 – 7/02
• Assembled, repaired and configured Canon and Ricoh photocopiers.
• Kept inventory of User’s Manuals and Hardware options.
Airline Reporting Corporation, Arlington, VA Distribution Coordinator 9/99 – 9/00
• Delivered, Collected and Logged incoming and outgoing parcels (UPS, FedEx, DHL, and USPS).
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