Customer Service - Scheduling/PlanningManufacturing Business Assistant

Lynn T. Lee

*** ******** ****** *******, ** ***67 803-***-**** ********@*****.***

SUMMARY

Highly diverse Business Administration professional with more than 20 years experience in the International Consumer Textiles and Fiberglass Composites markets. Experience to include: Production Planning, Manufacturing, Scheduling, Plant Purchasing, Inside Sales, Accounts Receivables, Consumer Packaging, Design, Customer Service, Quality Testing, International Logistics, Customer Claims and Six Sigma participation. My strengths include analytical thinking, personal initiative, accuracy in reporting, problem solving, and the ability to build relationships with Customers, learn quickly and adapt.

Experience:

Ahlstrom Glass Nonwovens Customer Service Specialist: August 2008 –January 2012:

• Central point of contact for Customer inquiries. Interact with Production and Shipping departments to ensure orders are accurate and on time.

• Assisted in instituting Corporate Invoicing and A/R procedures for $22 million per year operation. Managed Accounts receivables for all customers.

• Led and met with members of continuous improvement teams which led to a gain of $25,000 in annual savings.

• Tasked with Scheduling and coordinating shipments with International Logistics companies such as NYK Lines, Maersk and Yusen Global for Customers in China, Brazil and Canada.

• Team member of A-Plus for continuous improvement of processes and systems.

• Manage all PO receipt, order entry, invoicing and claims.

Springs Global Merchandise Specialist: 2003 – 2007

• Interacted with China sourcing operations and manufacturing plants to determine cost needed to satisfy gross margins to yield profitable return.

• Prepared cost matrix for auctions and presentations.

• Managed sample submission for quality testing for major retailers such as Walmart, Target and Kmart. Proofed and approved final packaging and photography.

• Managed and instituted manufacturing instruction set up via one direct report.

• Coordinated photography needs for final packaging print runs with internal and external graphic vendors.

Springs Global Merchandise Assistant: 2000 – 2003

• Set up manufacturing instructions for key accounts such as Walmart & Target.

Springs Global Assistant Planner: 1995 – 2003

• Planned weekly production schedule by balancing fabrication capacities based on raw materials, finished goods availability and machine capacity. Trim purchasing for embellishments and purchasing of packaging inserts with outside vendors. Allocation of cloth needs for forecasted production. Utilized BPCIS for balancing plant production.

Springs Industries, Inc: Production worker- Scheduling/Shipping Clerk: 1979 – 1995

Training: Lotus Notes, Excel, Word and Power Point and numerous internal data systems for current and former employers. A-Plus (US Six Sigma methods) and team participation.

Education: Montreat College – Charlotte, NC – Business Administration. 2 years - GPA 3.66. Transcripts available upon request.

Classes to include Accounting and Business Management curriculum - 1998 -2000

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