Liliana B Garc??ia

***** ** ***** **.

Miami, FL *3157

Phone: 918-***-****

E-Mail: lc5jaq@r.postjobfree.com

Summary

ObjectiveExperienced in technical inside sales and customer service, with excellent planning and communication skills, seeking a sales position where I will get a chance to negotiate and make deals of similar or greater value. Summary of Qualifications Ability to multitask while accomplishing all priorities Attention to detail which produces high quality and accurate work products Sustains discretion and maintain confidentiality on all personnel and customer matters. Dependable, punctual and courteous; positive can-do attitude; consummate team player. .

Highlights

Working knowledge (Word, Excel, PowerPoint)

Proficient in the use of E-Mail, Facsimile and EDI concepts. (Electronic Data Interchange)

Salesforce, CRM quoting system proficiency.

Call center and fast paced experience

Time management skills.

Ability to continually meet and surpass sales quotas

Awareness of industry design codes, as well as the varied market environments

English as a second language, writing, reading and speaking. Spanish as a native language. Portuguese basic

Telephone personality skills

Accomplishments

As a result of falling market share I instigated a strategy coordinating a workshop with the sales team, reinforcing and coaching Mexico, Colombia, and Venezuela. Then, Brazil and Trinidad team sales representatives through intensive training, product selling techniques. Trained the sales engineering team to use the quoting system, to find documents and technical literature which helped them to set up strategies alliances with regional distributors and customers.

Experience

April 2008 to March 2012

T.D. Williamson, Inc Tulsa, OK

International Sr. Inside Sales Representative

Pipeline equipment and services Duties include but not limited to: Assisting the customer on quoting, price checks, order entry, identify and follow up on new sales lead.

Process sales orders internationally including expediting shipments and processing related documents.

Prepare quotes, closing the sale, order entry, schedule coordination and expedite customer service.

Manage the process improvement of the inside sales activities.

Assist in managing AP & AR for International accounts.

Maintain all documents related to the export transaction including but not limited to: quote request, quote confirmation, Purchase Order, Commercial Invoice, Certificate of Origin, Export Packing List, Shipper's Letter of Instruction, Certificate of Compliance and/or Conformity.

Update customer on status of order, ensure order stays on schedule, and resolve problems.

Maintains professional and technical knowledge by attending educational workshops, establishing personal networks, participating in professional meetings,.

March 2005 to March 2008

Asurion Kansas City, MO

Bilingual Customer Service Representative

Mobil technology protection services Call center taking inbound calls from USA, Hawaii, Puerto Rico and Virgin Islands Market.

Update all client files Obtain complete and accurate customer contact information and other details as necessary.

Enter all information in Prospect database File claim for replacements for Lost, stolen and damaged wireless handsets Able to resolve customer questions, make changes, setup new accounts and enjoy a fast paced environment, ability to multi-task, professional attitude and customer service focused Provide assistance to customers entering orders when possible process directly to insure accuracy.

June 2004 to February 2005

Pro-Staff Accounting Leawood, KS

Bilingual Billing Clerk

Assigned to Sprint PCS as Billing analyst, Monthly Marketing Messages Spanish Translations, General English-Spanish Translations, Spanish Stat Sample Verification, Biller Direct Stat Samples Verification, Check Free Exceptions, Biller Direct Exceptions, and Check Free File Processor Tool

October 2001 to February 2004

China National Petroleum Corporation Venezuela

Executive Administrative Assistant

Providing secretarial services to District Manager with quality of confidentiality and administration.

Managing the correspondences and to assign the priorities and distribution to the respective Departments.

Maintain Executive's calendar, screen incoming telephone calls and greet visitors.

Assisting the preparation of the internal or external presentations.

Coordinating calendar of internal and external meetings.

Support the Executive in planning, directing, managing and coordinating day-to-day business activities.

Initiate travel arrangements, create detailed itineraries.

Compose and format documentation including letters, briefing books, communications to staff and staff meeting Minutes.

August 1999 to December 2001

Baker Hughes Oil Tools Ciudad Ojeda

Administrative Assistant

Accounts Receivable, Collecting all the paperwork necessary to present the documents to the customer, after having the approval, elaborate the invoice, take it to the Finance Department for its procedures.

Working with the collection invoices, and try to collect them with success.

Prepare pro-forma invoices for some line of services and tools rental using SAP System.

Visiting the customers for invoices follow up.

Ability to multi-task, MS Office proficiency, data collection and reporting; reconciling financial; and performing general clerical duties for account receivables.

Education

Tulsa Community College Tulsa, OK

English/Spanish Translator

Johnson Johnson County Community College Overland Park, KS

Select One Administrative Assistant

1986 Stautzenberger College Toledo, Ohio

Associate of Science Business Administration

1986 ,

Associate Degree Business Management

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