Resume

Phyllis Melkonjan

*** ***** ******, **** *, Placentia CA. 92870

H: 714-***-**** / C: 562-***-****

****************@*****.***

Planner / Purchasing ♦ Administrative Professional ♦ Customer Service ♦ Top Inside Sales Performer

OBJECTIVE To grow and advance within a company where I can administer and utilize my experience, skills, education and dedication to contribute to the success of its business.

SUMMARY Award-winning administrative/sales professional with proven success in management and training, assisting management in all office duties, forecasting and reporting for companies such as John Crane/Smith, ADDA USA and J&H Copy Service. Certifications in office assistance, consistent record of improving efficiency, effective team player, and facilitating team growth. Successfully meeting and surpassing sales goals, developing strong clientele relationships, delegating action plans and handling customer service inquiries.

SKILLS/

EXPERIENCE  Administrative/Clerical Skills

 Management & Training

 Top Sales Performer Awards

 Staff Development  Microsoft Windows, Word, Excel, Powerpoint

 Goldmine, MFG Pro, Office Master

 Purchasing  Six Sigma Budgeting & Cost Control

 Process Improvement Documentation

 Business Reports, Forecasting

PROFESSIONAL EXPERIENCE

2007-2009 John Crane/Smiths-Cerritos, CA

Customer Service / Sales/ Planner

Developed building of materials (BoM’s) for master planning and structuring components, monitored purchasing department, tracking of all orders, maximized profitability by reviewing request for information (RFI’s), ensured feasibility of changes and pricing, provided recommendations to sales teams for management, created and delivered quotes, assisted sales team, technical support, reviewed blueprints to assist engineers to create new drawings, scheduled meetings, setting and meeting team sales goals, and implemented new ideas for increased company profits.

2004-2006 ADDA USA-Brea, CA

Administrative / Inside Sales

Increased sales volume, customer service, created and delivered quotes, assisted sales team, provided technical support, shipping and receiving, tracking orders, prompt follow up with status to general manager, and filing of all company documents.

2003-2004 J&H Copy Service-Placentia, CA

Medical Record Retrieval Team Leader/ Call center

Department Team Leader, exceeded goals for insurance applications received, data entry, obtaining records throughout the East Coast, maintained security of all medical records, complied with privacy laws, provided status to insurance firms, customer service and filing.

2001-2003 Lancome Cosmetics/Macy’s Dept. Store -Brea, CA

Lancome Beauty Advisor/Sales

Received numerous top sales awards, achieved Top Lancome Sales Performer in Southern California status, received numerous merchandising display awards, performed makeovers, cold calling for increase of sales margin, cash handling, stock and inventory control.

1999-2001 Victoria’s Secret –Brea, CA

Store Manager

Successful personnel management for twenty (plus) employees, met and exceeded sales goals, set goals for all employees, employee scheduling, lead a highly effective team, conducted payroll, human resources hiring and training, business analysis, set up merchandise displays.

EDUCATION/

CERTIFICATES  Six Sigma Greenbelt Certification, John Crane Inc.-2008

 Sealing Systems Certified, John Crane Inc. 2007

 Computer Certification, Wilshire Computer College, Whittier, CA

 Retail Management Certification, ROP, Orange, CA

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