Executive Administrative Assistant/Office Manager
Resume:
Carmen Romero-Deveyra
Metairie, LA 70006
*******@*****.***
Objective:
To manage front of the house operations of the hotel and ensuring that the highest standard of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with hotel guests and patrons.
Experience:
Office Manager
DV4 Construction
Daly City, CA 94015
October 2006-November 2010
Responsible for the daily maintenance of the office; seeing that the office procedures and duties are completed in a correct and timely manner; accounting and payroll; billing; employee hiring process; coding; document contracts; attended incoming calls.
Hotel Manager, Front Office
Park Lane Piccadilly Hotel
London, England
February 2000-October 2006
Manage operation of the Front desk including Cashier; ensure that policies and procedures are complied with the highest standard of service and guest satisfaction; review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager, and liase on all groups and FIT movements; monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management; Ensure that budget and cost effectiveness at the Front Desk are achieved; work with Housekeeping and Engineering on daily operations regards to guestroom status; handle guest complaints and review compliments; review all VIP room blocking; supervise and train all Front Desk staff to ensure that the best guest experience is provided; familiarize with Front Office policies and procedures and special rate & programs; participate morning briefing, or organize afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible; greet guests as time permits at lobby and assists Receptionist during busy period; chair monthly reception meeting to review performance & discuss existing problems for improvement; approve duty roster prepared and revise if necessary; always conduct concerns for the environment and its resources, where practical and possible; perform all duties, other than the above as requested by the hotel policies; maintained an "open-door" work relationship with Front Office staff.
Hotel Front Queue Manager
Aberdeen Northern Hotel
Aberdeen, Scotland UK
February 1989-November 1999
Responsible for all aspects and duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling; conduct department meetings regularly; cover all shifts that are open; deal with all complaints from guests; and reporting all manners to the hotel director; supervise over the front desk clerks, concierge and bell staff; monitor all finances at the front desk.
Air Hostess (Cabin Crew)
British Euro Airways
Manchester, England
September 1983-January 1987
Passenger safety, care and comfort; pre-takeoff service; pre-landing assistance; manifest control for Unaccompanied Minors or Special Needs Passengers; inter-cabin checks; preparation and serving of meals; safety/emergency demonstration; check and crosscheck airplane cabin on pre-flight and passenger disembark.
Education:
Aberdeen Business School/Robert Gordon University
Associate's Degree/College Diploma, Hotel Management
April 1993-June 1995
Aberystwyth University (Prifysgol Aberystwyth), Wales UK
Bachelor's Degree, Architecture
April 1979-April 1983
Skills:
Guest Services; Managerial and staff support; Office management;
Accounting/payroll.
Additional Comments:
Over twenty years of experience in the hospitality industry; over seventeen years of experience in managerial field; substantial experience and expertise in customer service; accustomed in fast-paced working environment; ability to think quickly and successfully handle difficult situation.
Reference:
Available upon request.
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