Sales Training
Resume:
Teresa Uranga
Pembroke Pines, FL 33028
Email: lc2mkk@r.postjobfree.com
http://profile.gadball.com/teresauranga
http://hstrial-TeresaMUranga.homestead.com/index.html
OBJECTIVE
Sales and Marketing Manager and Director of Admissions with 7 years of experience in the higher education industry, with a proven track record of success, (dramatically increased brick and mortar gross revenue from $480,000 in 2009 to $1,000,000 in 2010). Personally exceeded revenue goals by 140% totaling $61,655 in 2010. Looking for a mid-senior marketing/management or sales position in a medium/large-sized company where I can utilize my experience and my strong knowledge of sales and training and performance improvement techniques to enhance sales and brand/product awareness.
Work Experience
Training and Performance Improvement Consultant - Self Employed – Deltona, FL
December 2010 – Present
Teresa M Uranga dba Teresa M Uranga - Training and Performance Improvement Consultant
• Inside Sales and B2B and B2C Sales
• Recruiting online and face to face
• Field interests and train and develop instructional design methodologies for organizational development, Managers of Organizational Development.
• Build organizational effectiveness and capability by delivering soft skills and training to all new hires, and current employees and representatives via classroom and online training programs.
• Implement methodologies using lectures, role playing, PowerPoint presentations, synchronous and asynchronous training, on the job training and web based e-learning.
• Complete training program outcomes using ROI methodologies, training evaluations, and assessments to help with increasing areas for improvement using strength based training.
• Partners with customers to provide innovative, affordable, and disciplined thought leadership to solve real-world people performance problems within organizations that affect the bottom line.
• Integrates proven science of learning and performance improvement research/practices with social, behavioral, and cognitive psychology research/practices to optimize human performance outcomes.
• Consistently demonstrates technical, interpersonal, and business acumen necessary to lead/coach teams to succeed regardless of the mission or work environment.
• I can assist you with the following:
o Skill gap analysis
o Training program development
o Organizational development
o Management soft skills training
o Small and large group facilitation
o Coaching and counseling
o Employee motivation and recognition
o Technical skills assistance
o Project management
o Organizations
International Society for Performance Improvement-Virtual Chapter via Capella University
International Society for Performance Improvement-VP of Social Media via Central Florida Chapter
Direct Doctor Supply-Florida
January 2011-December 2011
Independent Contractor for state of Florida
• Inside Sales and B2B and B2C Sales
• Recruiting online and face to face
• Sold and listed medical devices and pharmaceuticals wholesale.
• Specialized in cosmetic and orthopedic injectables to doctors, and other medical professionals.
• Offered products from large multinational manufacturers from around the world; approved by multiple regulatory authorities.
• Trained local reps, within combined territories in Florida, on all stringent safety standard within network of distributors
• Developed all social media outlets to enable enhanced communication between reps and advertising of products, as well as quick turnaround time for orders and processing
• Trained local reps, within combined territories in Florida, licensure entities on all products for pharmaceutical and medical distributors.
• Supplied offices the lowest possible prices, benefiting from government imposed price regulations in those regions lower than others to provide an opportunity for maximizing savings.
•
Herzing University - Winter Park FL
August, 2007 - December, 2010
Director of Admissions
Quantitative Accomplishments:
• Inside Sales and B2B and B2C Sales
• Recruiting online and face to face
• Successfully trained and stressed importance of Call Center transfers increased, or steadily met, standard for transfer calls 9 out of 12 months in 2010 at a 90% or above.
• Successfully met, or exceeded, all personal start goals for 12 months in 2009 and 2010.
• Successfully trained, and articulated need for meeting team goals, have successfully met, or exceeded the Admission Team’s start goals for 5 out of 6 start goals for 2009 and 2010.
• Successfully maintained new lead, lead flow that consisted of Tech Academy students, high school students and Nursing students on my own for first quarter of 2010, du to limited staffing.
• Maintained highest conversion ratios in all areas in relation to staff, with less leads due to reassignment to new staff members, in areas of Contact/New leads=88%, Int.Held/Int. Sched.=89%, Int. Held/New Leads = 31%, 138 apps received, Apps./Int.Held=64%, Apps/New Leads=20%, 93 enrolls, 67% of my apps received started with me, Starts/New Leads=18%. (Conversions are compared to7 Admission Team members that worked under my supervision and all had lower conversion ratios.
• Consistently kept track of hours within Admissions staff, decreased overtime with budget by 90%, stayed under payroll hours for 2009 and 2010.
Silver Medal Club for 2008 and 2009
Qualitative Accomplishments:
• Admissions P&L responsibility
• Oversee campus operations to manage student engagement, satisfaction, and overall success in the programs offered
• Responsible for managing team; including Assistant Director of Admissions, Business Development Director, and High School Representative and all Admission Advisor personnel
• Responsible for monthly/annual forecasting of staffing, enrollments, and operational costs
• Create and submit monthly "STATUS" reports to corporate
• Audit student enrollment and financial aid paperwork
• Provide support to University President in developing and implementing procedures for various departments;t Financial Aid, Registrar, Student Services, etc.
• Conduct new student orientations
• Work with Contract Training Counselors
• Handle campus Employee Relations issues
• Organize and oversee community outreach events; education, hospital and job fairs
• Work to foster a high level of overall student and employee satisfaction
• Helped attain school's federal and state accreditation status
• Attend and successfully complete all training for this position, as required at any time by the company
• Ensure employee and campus compliance with all policies and procedures of the institution, company, and state/federal rules and regulations
Apollo Group, Inc - Maitland FL
August, 2004 - July, 2007
Assistant Director of Admissions
• General supervision of 6 staff members.
• Responsible for advising undergraduate and graduate students regarding admissions and degree completion requirements.
• Enrolled students for University's graduate, undergraduate and certificate programs, requiring use of judgment and discretion on periodic basis.
• Developed academic plans for degree or certificate completion, followed standardized University guidelines and procedures.
• General knowledge of higher education market and industry trends.
• General understanding of five programs offered.
• Skill and ability towards accomplishing learning objectives and training proficiencies to successfully perform all functions.
• Under limited supervision, generated 30% lead increase for enrollment counselors on team using guerilla marketing efforts.
• Increased positive awareness of University within business and government community events and meetings.
• Managed campus recruitment process and admission activities.
• Ensured admissions’ staff met campus admission goals and objectives with 85% success.
• Experience in developing and implementing training programs, team building and motivational activities, and managing department programs and activities.
• Description of Achievements: one year of success in position: achieved 128% of annual attend goal, achieved 156% of lead goal, and 142% of application goal.
Dillards, Inc. – Orlando, FL
May, 2004 - December, 2008
Sales/Cashier
• Maintained daily register balancing, and cash transactions.
• Trained associates on merchandising and register transactions.
• Implemented merchandising floor plans.
• Ensured sales goals were met, and maintained positive customer relations.
• Involved in maintenance of inventory control, and procedures in closing of store.
• Prepared daily sales quotas and inventory plan-o-grams.
• Organized floor merchandise, and maintained creative merchandise displays.
Babies "R" Us - Orlando FL
May, 2000 - December, 2002
Marketing Coordinator/Manager
• Managed staff of 15 Store Promotional Coordinators and assisted personnel supervision in 12 different locations.
• Served as sounding board and clearing house for store ideas regarding various local promotions.
• Provided staff support, motivation, and training in order to locally promote each store.
• Maintained consistent contact and solid working relationships with Store Promotional Coordinators, Store Managers, District Managers, and Advertising.
• Worked with Grand Openings of stores, and local promotion events.
• Used guerilla marketing opportunities in conjunction with media partners, hospitals, doctors; increased foot traffic in South FL area by 30%, Central FL by 20%, and 42.2% overall.
• Provided consistent local training and execution of local promotions, in District, to include outside/inside events sponsored by company; i.e. Seminars, Expos, Trade Shows, Baby Fests and national promotions.
• Leadership Development - Demonstrated leadership skills in KPIs, succession planning, and overall associate satisfaction philosophies in direct reporting, human performance, training and development.
• Corporate/Vendor Relationships-Fostered key relationships with defined corporate contacts to increase business opportunities across all lines of business, and securing new leads.
• Key partnering with vendors/suppliers-Ensured advertising and marketing opportunities, and contract negotiation processes ran smoothly and timely.
Accomplishments and Qualifications
• Consistently received high job performance evaluations
• Consistently received promotions/lateral moves to higher positions of authority within a year
• Trained staff members for promotions to management
• Proven strong in customer service using concern resolution
• Motivated and innovative self-starter
• Focused on quality and consistency
• Aggressive and strong willed personality
• Always willing to excel in all aspects
• Goals are self set, and exceed stated responsibilities
Education
University of Central Florida - Orlando - Florida
March, 2001
Bachelors of Science Degree - Communicative Disorders/Speech Pathology
Mountain State University - Orlando - Florida
July, 2007
Masters of Science - Strategic Leadership
Capella University - Minneapolis - Minnesota
December, 2010
Masters of Education - Training and Performance Improvement
Capella University – Minneapolis - Minnesota
April 2011
ROI Certification via ROI Institute
Capella University – Minneapolis - Minnesota
December, 2011
Post Masters Certification in College Teaching and Instruction
Capella University – Minneapolis – Minnesota
Doctor of Education in Education and Leadership Management
In progress beginning July 2012
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