Customer Service Project Manager
Resume:
Aaron D. Green
***********@*****.***
OBJECTIVE: To obtain a professional position where I may demonstrate knowledge and experience while working. In addition utilize my skills in management, sales techniques, staffing and marketing, finance, and the human services field of the social sciences.
PROFILE: Fourteen years of direct decision-making management with a proven track record of exceptional performance. Able to adapt to new challenges, solid analytical problem solving with an ability to create a vision and environment that drives superior results
EXPERIENCE:
Cashier/Sales Clerk, 4/2011-9/2011
Spencer Corporation (Madison, AL)
• Responsible for waiting on customers; clean, stock, and service the store in any and all ways possible.
• Worked with no immediate supervision (3rd Shift), use loss prevention techniques to discourage theft;
• Constantly adapting to the fast paced environment of the store in order to achieve highest level of customer satisfaction.
Area Manager, 6/2008-9/2010
Lyle Professional Consulting (Newport News, VA)
• Supervise, recruit and manage staff of Intensive In-Home counselors/ Clinicians and office personnel to perform all duties and responsibilities at a high level as Medicaid Provider
• Monitor all Branch office and program functions. Relay concise information, incident reports, phone/written communication to Company Director/CEO on weekly basis
• Responsible for any and all day to day activities of the Branch, including: assigning of new cases
• Responsible for recruiting and extensive marketing for potential applicants, staff, professional liaisons and community resources
• Initiate strong public relations, marketing, and networking for the benefit of the company
• Monitor of work payroll hours for all staff of Hampton Roads Office
• Coordinate approved local community events for clients/families
• Daily; Weekly reports to immediate supervisor (CEO)
• Provide crisis intervention and Manage and Audit client’s files
• 24 hour on call availability for clinical reviewer, and office staff
Branch Manager, 4/2003-1/2008
D and D Home Loans Inc (Newport News, VA)
• Supervise, manage, recruit and motivate staff of Financial Loan Originators/Telemarketers/Processors
• Responsible for all day to day activities of Branch, Collect and analyze financial documents from office staff
• Lead Brokerage Liaison between customers and various financial entities
• Serve and assist in collecting for sales by company president, Retention specialist on issues of concerns of various clients
• Work directly with real estate agents that where in house, to close deals, and qualify potential customers
• FHA and VA lending guidelines and sales techniques learned
• Use Management & customer service skills to help Senior and entry level Loan originators retrieve various types of information in regards to the lending process
• Work directly with compliance officer to ensure all files are above code
Mortgage Loan Officer 03/2001-04/2003
Access Mortgage (Virginia Beach, VA)
• Incorporate and internalize skills to sell various financial products to community
• Restructure and optimize all clients’ home equity, Analyze customer’s financial records
• Use interpersonal customer service skills to explain and sell different types of loan products and programs, Liaison for customers and lending institutions
Staffing Director 12/1999-03/2001
Sterling Medical Corporation (Norfolk VA)
• Sub-Contractor for U.S. Government/Contracted Position
• Facilitate all staffing of the Tri-Care Prime outpatient clinics-Providers, RN’s, Triage, LPN’s, MA’s Ray Tech’s, Pharm Tech’s
• Responsible for all staffing concerns and work schedules for 260+ employees. On Call 24Hours/day 365 days/year
• Use extensive business management skills to recruit, orient, and train all potential staff in government protocol & compliance
• Receive and process all request for time off, sick leave, etc.. Primary point of contact for all employee work environment issues of concern
• Bi-weekly reports to project manager of all work concessions; Originated, supervised, and scrutinized all scheduling proposals
Assistant Director Transportation/Security 10/1996-11/1999
A.B.S. Pines Treatment Center (Portsmouth VA)
• Ensure the security and safety of all residents, faculty and visitors to the facility
• Supervise all security staff and transportation requisitions
• Coordinate all work schedules, local outings of residents and staff
• Recruit and train all potential security and operations employees
• Provide support services for all inter-agency departments
• On call 24 hours and first point of contact for all agency security issues
EDUCATION
BACHELORS OF ART IN SOCIOLOGY/CRIMINAL JUSTICE (Double Major)
Norfolk State University
SPECIAL SKILLS
Proficient in windows 7, Point, Byte, Power Point; Microsoft Office 2010 etc..,
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