customer service/sales rep

Zana F. Meek *** Winchester Drive Apt. D* Sedalia, Mo 65301Phone: 660-***-**** *******@*****.***

Customer Service/Clerical

Education

**** - ***** ****** **** ******-High School Diploma

Work Experience

Customer Service/Sales Representative, Memory Book Acquisition LLC,

January 2009-2010 (Full Time)

From January 2009-June 2010 I worked in technical support where I assisted customers with resolution of computer compatibility with Memory Book Online programs, QuarkXPress, Photoshop, In Design, and Publisher. I was then promoted to sales in June 2009 where I maintained a customer base, followed up on inquiries, cold calls, established new business, accounts payable, maintain CRM database, ensured time sensitive materials met deadlines, followed up on customer complaints, assisted where needed in the department during off season.

Office Manager, Ryan's Automotive

June 2010-Present (Part Time)

Schedule customer appointments and follow up phone calls for customer satisfaction. In charge of accounts receivable and payable. In charge of daily inventory to include ordering and restocking necessary parts for automotive repairs. Answer phone and assist customers with pricing, services, and time frames. Designed current brochure and fliers for price specials and services provided.

References

Mr. Ryan Martz 660-***-**** Current Supervisor

Ms. Mary Demand 660-***-**** Previous Co Worker

Ms. Karla Kast 660-***-**** Previous Co Worker

Ms. Nikki Brower 573-***-**** Previous Co Worker