Customer Service Manager
Resume:
John Hammock
Hoover, Alabama 35244
************@*****.***
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Objective
A challenging position in the field of sales or management
Qualification Summary
Over 7 years experience in ownership and managing a business.
Over 4 years experience in outside and inside sales.
Superb administrative, interpersonal and communication skills: skilled at coordinating and motivating employees to reach top efficiency.
Attentive of cost managing and QC importance on each level.
Active; ability to decide useful priorities and meet deadlines.
Creative in a fast-paced, high-stress atmosphere.
Professional Experience:
Downtown Entertainment LLC, Tuscaloosa, Alabama
Owner/President, Manager (2004 to 2012)
Owned and managed 3 different establishments dealing with food and beverage industry.
Trained new employees.
Ordered and received food and beverage from vendors.
Performed payroll duties.
Taught the Responsible Vendor Course to new employees.
Made weekly schedule for employees.
Interviewed potential employees for various positions.
Worked closely with Accountants to prepare county, state, and federal tax payments.
Worked with numerous forms of media for advertising and marketing for the business.
Realty Executives, Tuscaloosa, Alabama
Realtor, Commercial and Residential Sales (2003 to 2004)
Communicate with clients to understand their property needs and preferences.
Coordinate and fix an appointment with prospective buyers to show them houses and plots.
Act as liaison between buyers and sellers ensuring positive experience for both parties involved.
Responsible for preparation of contract documents, purchase agreements and closing statements.
Prepare and maintain a list of properties suited to different needs and budgets.
Assist in the creation of marketing materials for properties
Oversee the advertising of properties for web and print media.
Ensure that the legal formalities are complete prior to closing dates.
Friendly Ford Lincoln Mercury, Montgomery, Alabama
Assistant Service Manager (1999 to 2002)
Supervised the service technicians for their team and monitored their performance in servicing customers.
Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealers policy.
Negotiated the cost of repairs with customers.
Verified the need for and authorized mechanical repairs as necessary to maintain driver safety and vehicle reliability.
Interacted with the co-workers, team members, management, clients and others in a professional manner.
Sold service packages to customers.
Education:
Bachelor of Arts, Major in Criminal Justice and a Minor in History and a Minor in Business,
University of Alabama, Tuscaloosa, Alabama., August 1999
State of Alabama Licensed Real Estate Agent
Skills:
Microsoft Office (Word, Excel, Power Point, Access.)
Hyper Text Markup Language
Have Expertise in using search engine tools and Internet.
Honors:
Presidents List, University of Alabama, August 1999.
Professional Affiliations:
National Association of Realtors, (2003 to 2004)
Member of Tuscaloosa Restaurant and Bar association, (2004 to 2012)
Vice President of Tuscaloosa Restaurant and Bar association, (2005 to 2006)
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