Sales Customer Service

BRITTANY HILL SHANLEY

**** ************ ****

Ellicott City, Maryland 21043

Cell: 443-***-****

lbn8l7@r.postjobfree.com

CAREER PROFILE:

Accomplished sales professional with broad based expertise in executive level sales, new account penetration, exceeding revenue objectives, marketing and customer service. Most recent focus has been aimed at the healthcare marketplace with an emphasis on Medical Device sales in the Neurosurgery and Orthopedic Surgery arena. Proven ability to identify, qualify and position company products and services. Continually demonstrate a unique blend of tactical and strategic thinking using efficient time management and strong communication skills.

EXPERIENCE:

PMT Corporation March2011 - Present

Product Specialist / Neurosurgery Division - Sales

Product specialist with expertise in medical equipment sales, pricing strategies, client relations, marketing, purchasing, administration, staff training, motivation and mentoring. Responsible for managing all sales initiatives for the MD/DC/VA territory. Core responsibilities include building relationships with Neurosurgeons, Orthopedic Surgeons, Residents, Nurses, Orthotists and Purchasing Agents. Primary focus on education and proper use of Neuro/Ortho products (halo braces, intracranial electrodes, traction tongs and neurosurgical instruments for keyhole microsurgery and skull base surgery). Experienced in the OR, ER, ICU and clinical offices. Hospitals key accounts include: Johns Hopkins, Holy Cross, GW and UMMC.

Achievements:

• Increased revenue and grew my territory by $180K within the first month

• Presented independently to Neuro Department at Hopkins and won account in first week

• Independently won two sought after accounts within first month

• Developed and cultivated relationships with top hospitals to include Johns Hopkins, GW and UMMC

• Consistently top performing rep in my region

• Experienced and comfortable in OR, ER and ICU setting

• Skilled in presentation, education, negotiation and sales of all Neuro/Ortho products

• Consistently exceed monthly quota and currently 110% to plan from last year

• On track to double territory from $360K to $720K

• Awarded Top Quarterly Performer

• On track to be Rookie of the Year and Top Performing Sales Rep for SE Region

Star Cranial Center of Excellence Feb 2010 – March2011

Sales Representative

Directly responsible for all sales and marketing initiatives for the MD/DC/VA territory. Responsibilities include physician education through in-services and cold calling, C-Level Dinners and Marketing Events. Star Cranial Center is the leading provider of pediatric cranial orthotic devices used in the treatment of head-shape abnormalities.

Achievements:

• Increased annual sales by over 25% in the first year, and established a significant 2011 pipeline

• Developed a physician referral base of over 300 physicians in 8 months

• Developed and cultivated relationships with Johns Hopkins, Children’s National and UMMC physicians, surgeons and therapists

• Recruited by the COO to develop new marketing strategies to increase business in the Florida market

• Conducted presentations at in-service luncheons in an effort to educate, increase awareness, build relationships and generate referrals

Convergence Technologies Consulting Jan 2007 – Feb 2010

Independent Marketing/Sales Rep

Managed all marketing initiatives for CTC in an effort to increase the company customer base. Convergence Technologies is a locally-owned IT solutions provider that services the commercial and federal marketplaces.

Achievements:

• Increased marketing event attendance by over 50%

• Provided significant contribution towards a 30% increase in annual corporate profits

• Developed relationships with key decision-makers that led to major contracts for CTC

• Drove landmark attendance to marketing events which included seminars and C-Level briefings

• Managed the operations and logistics of events and follow up to ensure attendance

ABC Creations Feb 2005 – Jan 2007

Outside Sales and Marketing Rep

Directed bi-coastal sales and marketing efforts for custom made jewelry line. Directly responsible for all aspects of sales and distribution to include: product launch, pricing strategies, sales support, new account development, and distribution methods.

Achievements:

• Surpassed annual sales goals two consecutive years

• Increased gross profit by 20% within a three month time frame

• Coordinated and launched marketing campaigns in California market which significantly increased company visibility and annual sales by 35%

• Designed, planned and executed events to promote products and boost sales

Verizon Wireless Dec 1996-Mar 2005

Customer Service Specialist

Main point of contact for a telecommunications company for all inbound customer service related inquires to include account modifications: up-selling, resolving disputes, contract negotiations, pricing modifications and account maintenance.

Achievements:

• Awarded “Excellence” Award consistently for 9 years

• Awarded bonus annually for Exceeding Target in performance reviews

• Go-to person for team support and consultation

• Consistently ranked in the top 10% of top performers

• Successful account retention record of 98%

EDUCATION:

BS Mass Communications

Towson State University, Towson Maryland

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