Customer Service Manager
Resume:
DEBORAH D. CATAPANO
Eads, TN ****8
WORK EXPERIENCE:
February 1999 EOC Head Start of Indian River County, Inc., Vero Beach, FL
To Secretary
May 2001
Data Entry, multi-line phones, ordering supplies for program, client services, travel coordinator, special events assistant, maintain files, correspondences, assist to revise policies and procedures with a specific service areas, requisitions. Work is extremely organized and efficient. Knowledge of Microsoft Word, Power Point. Desktop Publishing , Internet Database Systems.
May 2001 Site Manager
To
June 2007
Responsible for maintaining licensing standards of the facility. Maintain database tracking system for all service areas to include Family & Community Partnerships, Health and Nutrition, Education and Mental Health & Disabilities. Advocate for needs of Head Start families and refer to local resources. Ensure staff are in compliance with Performance Standards and Policies and Procedures as set forth by the program. Screen incoming students using the Brigance, Fluharty and DECA Screening tools and recommend follow up to service area specialists. Monitor classroom teaching staff to ensure health and safety, education and special needs and outcomes were being met. Certified NRS Assessor. Conduct home visits to assess family strengths and weaknesses and conduct monthly follow up contacts with families and Community Partners. Coordinate parent involvement activities and parent training opportunities for assigned case load. Submit monthly statistical report of services delivered. Attend and participate in Classroom Mental Health Observations two times per years and on a as needed basis for individual children. Ensure health screenings were completed with first 45 days of school. Enter all screenings, attendance and observations into centralized internet database (i.e. Galileo). Maintain state licensing standards and all other assigned duties.
July 2007 Homeless Family Center, Vero Beach, FL
To Case Manager
December 2008
Assess clients within 72 hours of admission to the homeless transitional living facility and compile a written assessment and service plan to meet the individual needs of the client. Meet with clients at least one time per week and assist them in setting specific weekly goals to accomplish large goals outlined in service plan and to update client outcomes and progress. All updates are part of the cumulative file with progress notes, referrals and budget developed by myself and the client. Develop and provide weekly trainings on relevant topics and /or life skills classes for clients. Responsible for providing homeless families with resources available to them in the community with a focus on Greater Self Determination, Housing and Employment in an effort to assist them in becoming self sufficient. Enter family demographics, services received and progress into the Homeless Management Information System to ensure client outcomes.
April 2009 Staffing Solution – Assigned to Roane Medical Center
To Emergency Room Registration Clerk
Present
Provide excellent customer service every encounter using AIDET. Ensure compliance with hospital HIPPA/EMTALA/JCAHO/HCFA related policies. Obtain updated demographic and insurance information on each patient who presents to the Emergency Room for treatment. Perform bedside registration. For all patients presenting to the Emergency Room ensure that all cases are entered accurately and thoroughly into the computerized patient tracking system. Ensure all Tennessee uninsured residents offered a Medicaid application and forward such applications via fax per departmental guidelines. Complete payment posting according to posting procedures and the departmental cash policy.
EDUCATION:
Accounting Applications Technical Certificate
Business Management Technical Certificate
A.S. Degree in Business Administration and Management
Child Development Associate Equivalency
Domestic Violence Victim Services Practitioner
Early Childhood Education Director Credential
REFERENCES:
Available upon request
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