Customer Service Medical

Chelsia R. Lopez

** ***** *** ******, ********, Pennsylvania 17929 - 570-***-**** (C)

************@*****.***

Career Overview

Committed and motivated self-starter with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Excellent communicator with 10+ years experience in demanding call center environment as a customer service representative.

Skill Highlights

Flexible

Detail oriented

Exceptional at multi-tasking

Excellent communication skills

Highly organized with superior attention to detail

Team player and can work independently

Core Accomplishments

Administration

Performed administration tasks such as filing, faxing reports, photocopying, and

scanning documents for office use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.

Held strong responsibility for selling accommodations to prospective guests.

Professional Experience

Homemaker March 2010-Present

Maintains multiple schedules for appointments and activities for family

Shops for clothing and food

Coordinates medical care for all family members

Pays bills and budgets

Excellent problem solving-skills

Arranges for maintenance and repairs of vehicle

Maintains clean clothing and home for family

Bethesda Physical Therapy November 2009-March 2010

Receptionist

Schuylkill Haven, Pennsylvania

Assisted in all areas of administrative work including data entry, receptionist duties,

answering telephone lines, and file organization.

Audited patient files to verify medical necessity and satisfaction of coverage criteria.

Handled and processed confidential patient information.

Located, checked-in, and pulled medical records for appointments and incomplete

patient charts.

Homemaker June 2008-November 2009

Maintained multiple schedules for appointments and activities for family

Shopped for clothing and food

Took care of all family needs when husband was called to duty

Coordinated medical care for all family members

Paid bills and budgeted

Arranged for maintenance and repairs of vehicle

Maintained clean clothing and home for family

Hilton Reservations and Customer Care April 1998-June 2008

Reservation Sales

Hazleton, Pennsylvania

Provided efficient customer service to clients.

Held strong responsibility for selling accommodations to prospective guests.

Provided customer assistance for an average of 100 calls per day, answered customer

inquiries, solved problems, and provided product information.

Education

Pennsylvania State University

Schuylkill Haven, Pennsylvania

Concentration in Accounting

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