Customer Service Manager
Resume:
Brett Lazansky
Alpharetta, GA. 30022
*********@*******.***
OBJECTIVE
To obtain a position in recruiting, account management or employee relations in which I can grow and enjoy a career.
PROFILE
I have over twenty years of human resources, recruiting, customer service , employee relations and sales experience, as well as management experience in a wide variety of fields including call center to retail to human resources. My strengths include building relationships with new and existing clients, multi-tasking in all environments, being a quick learner and team player, and being a strong communicator. I have been instrumental in improving morale and providing customer service in each of my functions, as well as performing several key Human Resource tasks. I have successfully provided training and motivation in each field I have been involved.
PROFESSIONAL EXPERIENCE
ADEX Medical Staffing Co., Alpharetta, GA 4/08 – 2/12
Recruiter/Account Manager
• Recruit and place healthcare professionals on travel assignments throughout the United States.
• Obtain new clients via cold calling and background checks for travelers.
• Locate new and profitable ways to locate potential candidates and clients.
• Maintain relationships with new and existing clients.
Atlanta Staffing, Atlanta, GA2/07-3/08
Senior Recruiter/Human Resources Specialist
• Recruit and place medical professionals on temporary assignments.
• Search for new clients via networking and referrals.
• Train and develop new recruiters.
• Perform wide variety of HR functions.
Integrity Healthcare Staffing, Atlanta, GA 4/03 – 12/06
Human Resource/Recruiting Manager
• Manage all aspects of recruiting department.
• Perform all human resource functions for travelers.
• Develop all training materials for all recruiters.
• Locate new and profitable ways to locate potential candidates and clients.
Club Staffing, Boca Raton, FL. 4/02 – 4/03
Staffing Specialist
• Placed healthcare professionals on travel assignments throughout U.S.
• Coordinated licensure, housing, insurance, and payroll for seventy travelers.
• Generated over $1,000,000 in revenue in just under 12 months.
Babies R’ Us, Lauderhill, FL.11/00-3/02
Assistant Store Manager/HR Coordinator
• Provide customer/employee service on a daily basis.
• Increased profitability by efficient associate scheduling.
• Developed future managers by providing training and feedback.
Bell South Mobility, Boca Raton, FL11/96-10/00
Customer Service/Call Center Manager
• Monitored 400 representatives in both Boca Raton and Miami offices.
• Maintained service level by utilizing cross-training and skill setting.
• Interpreted and analyzed data to improve scheduling and efficiency
• Managed teams focusing on improving customer service.
Ramada Inn, Deerfield Beach, FL10/94-11/96
Front Desk Night Manager
• Handled all training for new employees.
• Responsible for all desk functions on nightly basis.
• Performed all tasks dealing with rooms and reservations.
Publix Supermarket, Margate, FL.6/86-11/96
Lead Stock Clerk
• Maintained product inventory. Supervised all stock room functions.
• Supervised all departments when other managers were unavailable.
EDUCATION
BA, Business Administration, Florida Atlantic University, Boca Raton, FL. 1994
References Available Upon Request
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