Customer Service Administrative Assistant

AMY CANDELA

**** ***** **** ********* * Cleveland Heights, OH 44121 216-***-**** ***********@***.***

PROFILE

A highly qualified Administrative Assistant with experience in performing a variety of administrative and staff support duties, which require a range of knowledge and skills of organizational procedures and policies. I wish to utilize communication, organizational, and customer service skills in order to increase productivity within an organization.

SUMMARY OF QUALIFICATION

Proficient in Microsoft Office, Windows OS, Advent, Quickbooks, Medrisk, Workplace

Excellent organizational, leadership, and project management skills

Type: 45 wpm

Experience in billing, accounts payable/receivable, invoices

Wide range of creativity, and overall business understanding

PROFESSIONAL EXPERIENCE

Precise Exterminating Service, University Hts., OH 2011- Present

Office Manager, Schedule Coordinator

Maintain daily schedules for all technicians and customers

Speak with potential new customers to provide information and prices to get new business

Send billing and maintain customer accounts for payments

Fax, e-mail or send any information requested from customers (including proposals and estimates)

Maintain daily internet activity for programs being used to allow customers to locate our business

HumanArc, Cleveland, Ohio 2008-2011

Account Representative

Performed daily inbound and outbound calls to clients using pre-determined scripts

Contacted and provided assistance to individuals enrolled in specific healthcare plans to determine eligibility for additional government assisted programs

Maintained all client accounts and records in WorkPlace Database, and Medrisk Database systems

HIPPA Certified-maintained all confidentiality and privacy on patients’ medical records

Assisted in training new hires and existing employees to perform job functions accurately

Call Center Resources, Beachwood, Ohio 2007-2008

Call Center Representative

Managed inbound calls of members enrolled in healthcare plans with various providers, providing information regarding HealthCoach enrollment- a wellness plan offered by providers

Handled over 100 inbound calls daily

Provided excellent customer service and satisfaction. Handled all customer complaints regarding products, services, and inquiries to ensure quality met specifications.

Scott’s Appliance Repair, Wickliffe, Ohio 2006-2007

Administrative Assistant

Dispatched service vehicles and technicians to appropriate locations, according to customer requests

Monitored personnel or equipment locations and utilization to coordinate services

Prepared work orders and invoices based on services provided to customers.

Used QuickBooks to maintain customer accounts, accounts receivable/payable, and reconciled accounts

Providian Medical, Wickliffe, Ohio 2005-2006

Telesales Representative

Delivered sales talks that described products or services in order to persuade potential customers

Contact hospitals and private practices by telephone in order to solicit sales for ultrasound equipment

Explain products or services and prices, and answer questions from customers

Newport Investment Advisors, Beachwood, Ohio 1997-2004

Administrative Assistant

Assisted office manager with administrative functions and duties

Maintained and establish client records- process client terminations, update account activity, process transactional requests, affect mass-transactions on accounts, and consolidate quarterly client reports.

Assisted with billing and maintained daily contact with client and fund representatives

EDUCATION

Kent State University, Kent, Ohio Bachelor of Arts and Sciences

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