Manager Customer Service
Resume:
Roy L Hellams
Abingdon, MD 21009
laruws@r.postjobfree.com
OBJECTIVE: To obtain a management position which utilizes my experience,
communication skills, and ability to interact well with others, while
providing professional growth opportunities.
PROFESSIONAL EXPERIENCE:
06/10 – Present Sales and Customer Service Associate
Planet Fitness
Abingdon, MD
Responsibilities include selling memberships which entails introducing the
benefits to prospective members to achieve their personal goals and needs,
overcoming objections, and completing necessary paperwork to ensure
effective and timely payments of fees; Creating a positive, friendly, and
courteous work environment for customers and employees to meet their
needs on a day-to-day basis; Working with Personal Trainer to develop
programs to meet individuals’ needs; Maintaining/rotating of
stock/inventory, ensuring equipment is fully operational; Ensuring
cleanliness of the work environment. Overall goal is to build membership,
retain existing members, receive referrals, which will ultimately keep
revenue at the highest possible level.
08/09 – 06/10 Assistant Produce Manager/Manager
Weis Supermarket
White Marsh/Abingdon, MD
I have successfully completed the Manager Training Program. While
waiting for an opening for this position, I am acting as Assistant Produce
Manager. I am responsible for inventory, maintaining/rotating of stock,
pricing, placing orders for items maintained within the Produce
Department, managing loss prevention, and quality control. Also responsible for scheduling employees, ensuring cleanliness of the work environment, and making myself available to assist clients and other employees with their needs on a day-to-day basis. Overall goal is to create a positive work environment and a friendly and courteous environment for our customers.
04/09 – 07/09 Customer Service Manager
Redners’ Warehouse Supermarkets
1002 Joppa Farm Road
Joppa, MD 21085
Responsible for point of sale control, cash control, security, and
cleanliness. Effectively manage a 15-person shift including but not
limited to scheduling, problem solving and ensuring each of them
consistently deliver a positive customer experience at all times. The end result is that our customers continue to shop at our establishment where they know they will receive courteous, reliable and friendly service at all times.
09/08 – 04/09 Assistant Produce Manager
Redners’ Warehouse Supermarkets
1002 Joppa Farm Road
Joppa, MD 21085
Responsible for inventory, maintaining/rotating of stock, pricing,
managing loss prevention, and quality control. Also responsible for
ensuring cleanliness and making myself available to assist clients and
other employees with their needs on a day-to-day basis. Thus, creating a
positive work environment.
06/03 – 03/07 President/CEO
Oasis and Associates/Hobbits Dance
New Castle, DE 19720
This Management and Consulting Services Company was committed to
assisting professionals with new business development and
implementation. Our primary responsibility was to design business plans and application processes. The types of businesses ranged from small auto detailing shops to casinos in Mississippi.
01/01 – 01/03 Vice President – Business Development
Carnoustie Group
Towson, MD
Responsible for the implementation of Risk Trac Software for the State of
Maryland Human Resources, State of Virginia Human Resources, and
Naval Reserve, New Orleans. This entailed managing a nationwide sales
force to effectively meet development and design deadlines. In turn, our
team was responsible for training client personnel in the proper
implementation and use of the product.
2001 – Sales Manager of the Year
2002 and 2003 – Top Sales Team of the Year
04/96 – 01/03 Sales Manager/Sales Trainer
Eighleider and Reidy
Glen Burnie, MD
Responsible for training of day-to-day operations working closely with
sales forces in various professional fields including health clubs,
restaurants, IT, golf courses, hotels, body shops, car dealerships, and
non-profit organizations.
While employed, I became PMI Certified through the Project Management
Institute. This Institute sets standards, provides education and
professional opportunities designed to strengthen and further establish
professionalism.
1996 - Salesman of the Year
1997 - Manager of the Year
1998 - Manager and Training Manager of the Year
1999 - Manager and Training Manager of the Year
OTHER ACHIEVEMENTS:
Enlisted in United States Army 1981 – 1995
Staff Sergeant
Received various Honors and Awards including but not limited to, Honor Graduate of Military Basic, Military Jump School, United States Interrogation College, and Sniper School; Recipient of Iron Mike Award (leadership in service award); Purple Heart (Operation Gallant Eagle); Presidential Citation in 1990.
REFERENCES:
Furnished upon request.
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