Customer Service Manager
Resume:
Edward D. Baron
Aurora Il ***02
*******@*****.***
*****.******@*****.***
OBJECTIVE: To gain experience in a chemistry environment and the ability to grow and develop within a successful company.
SUMMARY:
6 years experience in a retail setting with close to 5 years in management/leadership roles.
Bachelor of Science, Chemistry
Proficient with MS Office, Windows XP, and the Internet and familiar with
ChemDraw©, The National Institute of Standards and Technology web book
And several similar chemistry aids and research databases
Willing to travel or relocate if necessary
EDUCATION:
Bachelor of Science
Concentration: Chemistry, May 2011
Illinois State University, Normal, Illinois
Courses taken included but not limited to:
Organic Chemistry I & II* Inorganic Chemistry*
Physical Chemistry I & II* Calculus I & II
Physics: Science and Engineering* Instrumental Analysis*
Physics: Chaos and Complexity* Analytical Chemistry*
Mass Spectrometry Descriptive Inorganic Chemistry
Biochemistry Spanish
*Included lab section
Academic Labs
9 separate labs covering a variety of techniques and equipment
Experience with instrumentation such as: NMR, IR and multiple mass spectrometers, UV-vis spectrophotometer, Atomic Absorption and ICP Atomic Emission spectrometers, Fluorimeter, HPLC and Gas Chromatographs, Analytical Balances, pH meters, and Titrations.
EXPERIENCE:
Dick’s Sporting Goods, July 2008 to April 2011
Initially shift manager of the cash department,
Promoted to Departmental lead May 2009
Required exceptional customer service skills, cash handling, training of new employees, closing/opening the store, and leadership/managerial duties
Needed an in-depth knowledge of everything in the store and the ability to handle any situation that did not absolutely require the store manager
ACTIVITIES:
• Defender of the Month, Dick’s Sporting Goods, 2010
• Photographed for the ISU chemistry webpage for the successful
Levitation of superconducting magnet, 2010
• President, ISU Rifle Team, 2007-2008
• Employee of the Month, Jamba Juice, 2006
• Captain of the Defense, Junior Varsity Football 2004-2006
• Musical Experience including 5 instruments and multiple
Regional IHSA music awards
REFERENCES: Personal and Professional references can be furnished upon request
Contact this candidate