Administrative Professional
Resume:
Kim D Nguyen Santos
Morgan Hill, CA 95037
******.****@*****.***
Summary
I have over ten years of proven sales and marketing experience in the finance and banking industry where my knowledge culminates to developing and managing new business opportunities. I possess a strong ability to communicate clearly and effectively across a variety of audiences, both verbally and in writing. I am a graduate of the Leavey School of Business at Santa Clara University and am also fluent in Vietnamese. I am looking for a position that utilizes my business skills and offers growth within a company that is fast-paced and innovative.
Skills
• Highly analytical and thorough when handling complex projects.
• Professional and effectual interpersonal skills with excellent customer service orientation.
• Specialized experience in maintaining confidentiality and privacy in professional environments.
• Proven business development skills that lead to strategic partnerships.
• Focused Sales and Marketing skill set resulting in high close rates with repeat business.
• Experienced in multitasking and managing time for both myself and team members.
• Highly proficient in PC and Mac, Office Suite, Outlook, and Lotus Notes.
• Notary Public certified
Experience
Mortgage Loan Specialist, Bank of America, Sunnyvale, CA December 2007 – November 2009
• Originated mortgage loans and interviewed prospective clients.
• Coached business partners and Banking Center Associates on best practices and effective selling techniques.
• Organized, prioritized and performed multiple tasks and assignments simultaneously to meet strict deadlines.
• Communicated daily with Operations partners to ensure proficiency.
• Developed marketing campaigns to communicate and maintain relationships with new and existing clientele.
• Self-sourced and built relationships with business partners through weekly networking events.
• Participated in weekly sales development meetings to solve real-time problems.
Home Loan Consultant, Countrywide Home Loans, San Jose, CA January 2004 – November 2007
• Top 5% in origination, production and funding in consecutive years.
• Top 10% in origination, production and funding in first year.
• Upheld 0% first-payment defaults and achieved 0% foreclosure findings.
• Originated mortgage loans and interviewed prospective clients.
• Maintained database of past clients in order to maintain monthly communication and client satisfaction.
• Maintained strategic partnerships while creating new relationships through membership participation.
• Presented monthly First-Time Homebuyer seminars to neighboring community.
Administrative Assistant, Countrywide Home Loans, San Jose, CA July 2002 – December 2003
• Pioneered role and established job responsibilities and compensation.
• Managed marketing and coordinated program for qualifying 1000+ low-income homebuyers in South Bay Area.
• Sole assistant selected to support executives in auction of 40 new homes.
• Supported multiple agents simultaneously to achieve monthly production and funding goals.
• Interviewed and trained new employees and assured compliance on new programs.
• Prioritized daily pipeline and delegated tasks among team members to maximize efficiency and workflow.
Branch Office Administrator, Edward D Jones & Co, Los Altos, CA October 2001 – July 2002
• Addressed and resolved customer queries regarding accounts, investments and securities.
• Comprehended and analyzed complex financial data to advise and provide financial alternatives.
• Identified critical information and all key sources required to complete administrative tasks.
• Proficient in use of automated marketing and business management tools
• Managed calendar, clients and activities for Investment Representative.
Professional Teller, Bank of America, San Jose, CA June 1999 – October 2001
• Responsible for customer relations and client satisfaction.
• Achieved monthly and quarterly product selling and goal requirements.
• Performed specialized tasks with proficiency, efficiency and confidentiality.
• Trained and coached new employees on standard practices and regulations
Education
Santa Clara University, Santa Clara, CA September 1997 – June 2001
• Bachelor of Science in Commerce degree from Leavey School of Business.
• SCU Academic scholarship recipient.
• Majored in Economics with a minor in International Business.
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