Experienced Professional

Karen Sanborn 603-***-****

** **** **** *****, ** 03281 ********@*******.***

Summary of Qualifications:

Experienced administrative professional with many years of expertise at one of the largest automotive finance companies in the world. Dedicated approach to performing all daily job functions and ability to encompass a team oriented approach in all activities. Detailed oriented, self-motivated, team player, self starter and able to multi-task. Computer skills: Excel, Goldmine, and Microsoft Word.

Professional Experience:

Ride- Way Handicap Equipment Corporation

May 2007 – June 2008

Administrative Assistant

• Assist with the Finance & Insurance Department and maintained records for eleven stores that are located in different states.

• Handled all customer credit applications and pulled all credit bureaus.

• Submit paperwork to various banks to get loan approvals for customers.

• Processed approval letters and necessary paperwork for all eleven locations.

• Processed all contracts and necessary paperwork for all eleven stores to ensure all deals are funded promptly.

• Maintain Sales Activity Log every month.

• Assist in Federal Trade Commission Safeguard duties.

• Sent out Adverse Action Letters to customers that were denied credit.

Compliance Coordinator:

• Coordinate with company personnel to ensure that everyone is aware of policies and procedures to stay in state compliance.

• Ensure appropriate DMV compliance and legal requirements are being met in each store.

• Audit all the eleven stores for dealer state law compliance.

• Ensure each store has a qualified person, whom has attended the state course, perform quarterly regulations audits.

• Maintain proper filing of all dealer licenses for all the stores that are located in different states.

• Ensure that all sales peoples’ licenses, dealer bonds, dealer plates, and dealer tags are renewed on a yearly basis.

• Work with service advisors and warranty representatives to resolve any customer issues or claims.

Ford Motor Credit Company, Bedford, NH

June 1985 – March 2007

Discounter:

• Processed all retail, commercial, and lease contracts in compliance with Federal Truth-in-Lending laws and company procedural requirements.

• Contacted and notified appropriate dealership personnel of discrepancies on contracts to ensure prompt and accurate funding.

• Prepared and dispatched new business for imaging within two business days of purchase.

• Verified and examined all closing documents to ensure accurate information received.

• Printed the DPW reports every month, sent funds to dealers with credit balances, and sent out shortage letters to dealers with debit balances.

• Printed and maintained rate concession logs and contract settlement summary reports daily.

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Wholesale Clerk:

• Retrieved and processed wholesale audits conducted at branch.

• Processed wholesale transfer agreements and assignment of proceeds.

• Processed payments, payoffs and wholesale incentives payments.

• Maintained follow up on wholesale charges and assignment of proceeds.

• Printed and processed numerous wholesale reports on a daily basis.

Investigator:

• Handled all investigations on consumer and commercial credit offerings submitted by automotive dealerships in the States of New Hampshire, Massachusetts, and Vermont.

• Assembled documents, prepared paperwork, processed applications and completed transactions on individual customers applying for automobile loans.

• Verified and examined information and accuracy of loan applications and closing documents.

Branch Cashier;

• Handled any branch walk-in customers and provided timely and courteous customer service.

• Ensured all cash receipts were properly written and cash accounts accurately balanced.

• Processed customer payments and dealer payoffs.

• Balanced daily cash report and ensured bank deposits were made daily.

Administrative Assistant

• Processed payment extensions and due date changes on customer automobile loan accounts.

• Paid all collection and repossession expenses incurred by branch to outside parties.

• Prepared and processed substitution of collateral agreements and any required writ of replevins on customer automobile loan accounts.

• Ensured all documentation was accurate and complete on bankruptcy accounts and prepared required bankruptcy review reports and sent to our Legal Department.

• Processed rewrites and transfer of equity documents on all approved loan transactions.

Repossession Merchandiser:

• Responsible for the proper handling of repossessed vehicles by ensuring all vehicles were moved to the auction and sold on a timely basis.

• Provided follow up on insurance damages to repossessed vehicles by filing claims with insurance companies and contacting all parties informed for any additional information.

• Prepared and processing all required state and federal repossession documents necessary in the close out of accounts for repossessed vehicles sold at local automotive auctions.

Title and Insurance Clerk:

• Ensured the proper perfection of Ford Motor Credit Company liens and security interest on all retail, lease, and wholesale lease vehicles.

• Prepared and typed title applications for customers moving out of state and assisted in registering.

• Handled all title issues through extensive interaction motor vehicle departments in all States.

Commercial Credit Company, Manchester, NH

July 1984- May 1985

Administrative Assistant

• Receptionist and switch board operator handing all incoming calls to branch.

• Processed all incoming mail and responsible for the ordering of all branch office supplies.

• Performed all general filing and typing requirements.

References and Recommendation letter from Previous Employ Available upon Request

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