Fiber Optics Technician/ Project Manager
Resume:
Craig Gourley
Lorain, OH *****
*********@*******.***
Qualifications
I obtain exemplary leadership and problem solving skills. Excel at customer service and work well with a diverse group of individuals. Always see projects done to completion. Available to work overtime and travel as needed.
Work History
Verizon Communications: Fios Technician (Tampa, FL)
01/05-present
Connects FTTP network to the customer's home; installs inside wiring to network. Identify and resolve trouble issues with the network at home or businesses. Worked on plant with copper and splicing the fiber optic cable. Was supervisors THC which is the replacement to the supervisor when they miss work.
Verizon Online: Inside Sales/ Customer Service (Temple Terrace, FL)
09/04-01/05
I was responsible for meeting sales quotas for internet and satellite sales on a daily basis. Listening to customers concerns and resolved any issues presented to me. Continuously exceeding supervisor's expectations and adding additional responsibilities to further advance myself at Verizon. I was promoted to supervisor and became responsible for a team of 30 sales/retention associates.
Pizza by Robert: General Manager (Westlake and Sheffield, Ohio)
05/02-07/04
Responsible for the hiring/firing, scheduling, training and supervising staff of employees; handle payroll and accounting; work with outside vendors in placing daily location in Sheffield, Ohio and increased sales over the previous year by 15%. I implemented marketing and advertising campaign to promote the company.
Angelo's Pizza: General Manager/ Owner (Lakewood and Avon Lake, OH)
02/95-05/02
I controlled entire operation to include the training and supervision of managers and staff. I developed new recipes and menu items. Our store was awarded many top operation of both stores while staying within budget. Handeled entire opening for second location site location and store development.
Education
University of Phoenix-Engineering 2009-present
Cleveland State University-Business Management 1995
Columbus State Community College- Business Management 1993-1995
References available upon request
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