Customer Service Manager

Barbara Sanon

*** ******* ****** ● Stamford, CT *6902

203-***-**** ● *****************@*****.***

Education

John Jay College of Criminal Justice, New York, NY

Bachelor of Arts in Culture and Deviance Studies, May 2012

Related Courses:

● Social Deviance ● Juvenile Delinquency ● Race and Ethnic Relations

● Deviance and Social Control ● Sociology of Conflict ● Theories of Social Order

Certificate in Dispute Resolution, May 2012

Related Courses:

● Psychology of Personality ● Sociology of the Family ● Sociology of Violence

Work Experience

New York Peace Institute, Brooklyn, NY

Case Manager Assistant Intern September 2011-November 2011

• General Administrative Tasks

• Served as a liaison between parties and mediators by scheduling appointments

• Confirmed and cancelled appointments

The Heart Physicians, Stamford, CT

Clerical/Receptionist May 2009-December 2010

• Provided excellent customer service and filed charts

• Ensured all copayments were paid in a timely manner

• Ensured all insurance cards were updated daily

Forever 21, Stamford, CT

Sales Associate February 2009- May 2009

• Provided excellent customer service

• Handled the fitting room

• Kept assigned departments organized

Leadership Activities

John Jay College of Criminal Justice (2010-2012)

• Haitian Student Association Member

Skills

• Trilingual in French and Haitian Creole

• Effective organizational and time management

• Ability to learn new tasks quickly (easily adapt to new software applications)

• Proficient in multi-tasking and work well in a fast-paced environment

• Proficient in PC and Mac; Microsoft Word, Excel, PowerPoint, Publisher

• Excellent “people” skills, outgoing and friendly and the innate ability to relate to others

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