Medical Manager
Resume:
Denise Ramsey
**** ****** **., ********, **., *1904, 706-***-****, **************@*****.***
Objective
Dedicated Healthcare Administrative Manager with twelve years of hospital, emr/ehr, medical coding, medical billing, revenue cycle and reimbursement experience. Additional six years of experience as a medical/dental office administrative manager in a military setting.
Work Experience
St. Francis Hospital - Columbus, GA
Health Information Management (HIM) Technician/Release of Information (ROI)
Technician
(May 2011 - Present)
• Experience with full life cycle implementation and support of new EMR Systems.
• Training and working with end-users on multiple systems (EPIC, McKesson, STAR, Mediscribe, Novius, AllScripts,etc.)
• Acted as a the liaison between the users and technology teams.
• Provided support during multiple go-lives of the system ((EPIC, McKesson, STAR, Mediscribe, Novius, AllScripts,etc.)
• Organize and manage health information data by ensuring its quality, accuracy, accessibility, and security
• Familiarity with EHR computer software, maintaining EHR security, and analyzing electronic data to improve healthcare information
Selected contributions:
• Communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information
• Safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information comply with the request, authorization, company policy, and HIPAA regulations
• Processes all requests for release of information both internal and external
• Processes all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service
Georgia Army National Guard - Forsyth, GA
Healthcare Administrative Manager
(June 2006 - Present)
• Site assessment and identification of technology needs for McKesson EHR system use.
• Perform analysis and documentation of EHR system requirements related to patient demographics, clinical workflow process redesign, and system configuration.
• Performed testing on development work prior to implementation.
• Provided end-user training to system users.
• Provided technical support the practice sites through the implementation phase and for a short period after customer “goes live
• Select, assign, and audit diagnostic and procedure codes to patient records for an acute-care hospital
• Managed chart completion (ICD-9-CM and CPT coding/abstracting), chart assembly and analysis, patient admission and patient information privacy/security
• Worked collaboratively with patient account department to ensure accurate billing and resolve claim denials and medical-necessity issues
• Reviewed medical documentation and consult with healthcare providers when documentation is inadequate/unclear for coding purposes
Selected Contributions:
o Served as the principal advisor to the commander in the area of field medical operations
o Directed and coordinated staff functions pertaining to health services plans, operations, intelligence, security, and training
o Planed and directed activities of personnel and units responsible for the receipt, storage, inventory management, and issue of all Class VIII medical supply
o Responsible for ensuring service support functions to include life cycle facility management
o Directed and supervised collection, evacuation, and accountability for all classes of supply classified as salvage, surplus, abandoned, or uneconomically reparable
o Advised the commander on matters regarding supply, services and facility support, and other medical logistical functions
St. Francis Hospital - Columbus, GA
Sterile Processing Technician
(July 2008 - May 2011)
• Expertise in operating an autoclave to apply high-pressure steam to sterilize surgical instruments, operating room equipment, and supplies
• Transported of surgical instruments, draping material, intravenous solutions, and equipment into the operating room
• Assembled, adjusted, and examined each piece of equipment transported to the operating room
Selected Contributions:
o Lead technician who was responsible for decontaminating, assembling, sterilizing, documenting processes, and delivering a wide variety of surgical instrumentation and patient care equipment to the surgical suite
o Employed special sterilization equipment, such as autoclaves (steam sterilizers), ethylene oxide sterilizers, gas plasma sterilizers and ozone sterilizers to ensure the removal of any potential for infection
o Consistently inspected the integrity of packaging to ensure sterility and ensure the highest quality standards are met that is in accordance with OSHA, EPA, departmental procedures, and established industry standards
o Ensured that instruments used by medical personnel are contaminant-free
o Utilized all principles of all types of sterilization methods used and operates/maintains sterilizers.
o Responsibilities included ordering, restocking and monitoring carts and supply items supporting the Surgery Department
Columbus Technical College - Columbus, GA
Laboratory Assistant
(May 2006 - December 2010)
• Performed phlebotomy and processing of specimens to be sent to outside labs. Plants routine microbiology specimens
• Performed routine tests and some specialized tests as ordered by medical professionals Maintained quality control of specimen samples
• Operated standard laboratory equipment and some specialized equipment
• Reviewed and processed orders for laboratory procedures for patients
• Recorded testing information and files laboratory reports
• Communicated patient and laboratory information
• In-classroom tutor/Teacher's Aide
Roll Dental Clinic/ Reception Dental Clinic - Fort Leonard Wood, MO
Administrative Manager (68EX2)
(June 1999 - August 2002)
• Sterilizing dental instruments and equipment for each patient
• Organized and laid out instruments for dentist's use
• Handled instruments and other materials to dentist during procedures
• Taking x-rays of patients' teeth
• Taking impressions of patients' teeth for casts
• Scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies and other office tasks
Selected Contributions:
o Provider of oral hygiene care to US soldiers and dependents
o Dental Radiographs and sterilization
o Provider of prophylactic treatments including manual and ultrasonic scaling
o Sterilize and disinfect instruments and equipment, prepare tray setups for dental procedures, and instruct patients on postoperative and general oral health care
o Prepare materials for making impressions and restorations, expose radiographs, and process dental x-ray film as directed by a dentist
o Removal of sutures, apply anesthetics to gums or cavity-preventive agents to teeth, remove excess cement used in the filling process, and place rubber dams on the teeth to isolate them for individual treatment
Education
Columbus State University - Columbus, GA (2011)
Certificate in Medical Billing and Medical Coding
Columbus State University - Columbus, GA (2006)
Bachelors of Arts in Biology
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