Customer Service Tech

James Linscome 214-***-****

PROFESSIONAL SUMMARY

Qualified Candidate has 5 years experience in the Customer Service Field. Candidate is very eager to begin working immediately.

SKILLS

Microsoft Office, Word, Excel, Outlook, PowerPoint and Internet research, Customer Service, Data Entry

PROFESSIONAL EXPERIENCE

Fts USa 4/2009-11/2009

Dispatcher/Customer Service Rep.

• Answer phone and receive requests for service and installation, primarily from internal personnel or directly from customers.

• Contact field personnel via two way radio or phone to communicate the need for service or installation work.

• Call customer to confirm scheduling of work.

• Track progress and check work status of field technicians to ensure the timely servicing of customer orders. Schedule, route, and assign work to installers and other technicians.

• Print work orders and cover sheets.

• Research and resolve customer problems and needs.

• Analyzes customer problems and prepare reports and problem logs as requested

Charter Communications 10/2007-4/2009

Customer Service Broadband Tech III Specialist

• Perform installations, troubleshoot and repair customer’s cable or high speed internet services installations from the tap to the connection.

• This included all necessary wiring (interior and exterior) and hardware

• Installing, troubleshooting and repairing drops from tap to cable modem

• Troubleshooting distribution and return-path problems; Splicing cable

• Replacing damaged tap plates

• Installing and configuring network interface cards and client software on customer computer equipment

• Identifying problems with customer system configurations and settings that interfere with use of the service.

• Perform repair and maintenance on voice systems, including uninstalling and removing existing CPE

• Install, uninstall and reconnect NIU devices and backup powering

• Initiate DHCP script. Represent Company as needed to collect payments and secure appropriate customer signatures

• Relay customer feedback.

Time Warner Cable 1/2005-9/2007

Broadband Tech II Specialist

• Perform installations

• Troubleshoot and repair cable and high speed internet services installations from the tap to the connection. This included all necessary wiring (interior and exterior) and hardware; Installing, troubleshooting and repairing drops from tap to cable modem;

• Troubleshooting distribution and return-path problems

• Splicing cable

• Replacing damaged tap plates

• Installing and configuring network interface cards and client software on customer computer equipment.

Rent- A- Center 10/2003-11/2004

Customer Service Account Manager

• Responsibility included being the primary point of contact on over 100 accounts to ensure accuracy of payments and sales of clients.

• Maintain knowledge of product and details on competition, and latest industry news and trends.

• Assist in delivering and installing merchandise, assist in maintaining a quality showroom. Maintains complete knowledge and use of all store policies and procedures that impact the legal interaction with the customer.

EDUCATION

South Oak Cliff High School (1994)

Texas Barber College (1999-2000)

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