Management Service

E-Jinn Cheang

Cell: 401-***-**** Email: ******@*****.***

** ****** **** #**, **** Providence, 02914 Rhode Island

Education

Johnson & Wales University Providence, RI

Bachelor Degree: Hotel & Lodging Management Candidate, 05/12

Taylor’s University College

Diploma in Hospitality Management

Inter-Cultural Language School

Highlights of Qualification

• Proficient in Word, Excel and PowerPoint

• Possess great interpersonal skills and cultural etiquette

• Excellent at developing and maintaining one on one relationships with customers

• Ability to quickly grasp concepts related to food preparation and proper presentation

• Language Skills: fluent Mandarin, Malay; English and Cantonese

Professional Experience

Sheraton Kauai Resort Nov 2011- Feb 2012

Front Office Internship

Front Desk

• Created and maintained weekly and daily reports; updated team on current metrics.

• Shadowed and assisted leaders with conducting daily business.

• Provided translation services to various departments.

• Organized and executed various projects assigned by management including updating collateral.

The Yena Center, Johnson & Wales University Library Nov 2010- Present

Circulation Desk

Student Assistant

• Circulated resources of reading materials

• Engaged and assisted patrons with reading materials.

• Updated and renewed student records.

El Cerdo Restaurant, Kuala Lumpur, Malaysia Jun 2009 - Sep 2009

Server & Kitchen Aid

Food & Beverage Floor Service

• Developed hospitality etiquette through servicing restaurant patrons.

• Practiced up selling skills to customers.

• Enhanced basic skills for preparing tapas.

Westin Langkawi Resort & Spa, Langkawi, Malaysia Jan 2009 – Mar 2009

Receptionist & Housekeeping (Internship)

Villa Host & Front Office Receptionist

• Performed front desk duties such as checking in guests, and updating their personal profiles

• Greeted guests upon arrival in order to promote a warm and comfortable atmosphere

• Suggested activities for the guests to engage in, and recommend specific restaurants based on taste

Other Accomplishments

• Assisted with committee in building initiative charity events, Kauai, Hawaii (Feb 2012)

• Community Service in Fogwart Elementary School, Providence , RI (Oct 2010- Nov 2010)

• Community Service in International Learning Centre, Providence, RI (Oct 2010)

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