Lorraine A. Lawson
Clinton Township, MI 48038
Ten years of commended performance in key customer service and sales roles.
Expert in customer care/communications, problem solving, relationship building and user training and support.
Worked with different phone systems such as Spitfire-Tiger, and CRM systems.
“Top Performer” Award
Three-Time “Employee of the Month,”
Voice was recorded for On-Star sales trainees
Word, Excel, PowerPoint, Access, Outlook, ACT!, SQL
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence and sales within high-volume environments that include…
Call Centers Sales and Up sales Customer Service Desks
World-Class Customer Service
Troubleshooting/ Problem Solving
Customer Order Fulfillment Call Center Operations
Reports & Documentation
Training New Employees
Citadel Systems-Saint Clair shores, MI Customer Service/Sales Agent, 2008 to 2012
Kelly Services-Troy, MI Various Customer care and Sales Position, 1999 to 2008
On-Star Call Center Madison Heights, MI Sales and Retention Specialist, 2003 to 2005
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 300 calls/internet inquiries daily).
Central High School-Detroit, MI
High School Diploma