Lorraine A. Lawson

***** ********** *****

Clinton Township, MI 48038

Cell: 586-***-****

l9laxb@r.postjobfree.com

Career Snapshot

Ten years of commended performance in key customer service and sales roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

Worked with different phone systems such as Spitfire-Tiger, and CRM systems.

Awards

“Top Performer” Award

Three-Time “Employee of the Month,”

Voice was recorded for On-Star sales trainees

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, ACT!, SQL

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence and sales within high-volume environments that include…

Call Centers Sales and Up sales Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment Call Center Operations

Appointment Setting

Complaint Handling

Reports & Documentation

Training New Employees

Job Experience

Citadel Systems-Saint Clair shores, MI Customer Service/Sales Agent, 2008 to 2012

Kelly Services-Troy, MI Various Customer care and Sales Position, 1999 to 2008

On-Star Call Center Madison Heights, MI Sales and Retention Specialist, 2003 to 2005

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 300 calls/internet inquiries daily).

Education

Central High School-Detroit, MI

High School Diploma