Customer Service Management
Resume:
Frank O. Cage III
Austin, TX 78723
l9g01n@r.postjobfree.com
Profile: Results-driven I am a professional seeking a position in a managerial field. I have administrative and customer service skills. I can be recongized as a strong leader who demonstrates the ability to deliver great communication skills and great work ethics Strong administrative and customer service skills. Recognized as a savvy leader who demonstrates the ability to deliver projects within a budget and given timeframe.
Administration Customer Service Management
Marketing Sales Organization
Inventory Management Appraisal Price Negotiation
Skills:
Computer Software: MS Office (Word, Excel, PowerPoint) Outlook, Publisher, ProTools LE, Garage Band, Reasons,
Abolton Live
Employment Experience: Integrated Airline Services 2/2009 - present
Manager, Top Deck
• Manage day-to-day activities and oversee a crew of 22 employees
• Develop work schedules and conduct interviews
• Responsible for HR practices including hiring and firing
• Responsible for training all new hires
• Accountable for checking all operations with UPS to ensure accuracy
• Management of uploads and downloads of cargo
• Responsible for checking weight to ensure the plane is leveled
• Provide inventory management of cargo
Top of the Key, Atlanta, GA 8/2008 – 2/2009
Consultant and Coach
• Responsible for scouting of basketball players
• Develop and manage basketball programs
• Accountable for PR and Marketing campaigns
• Responsible for recruiting students for various programs
Leif Johnson Ford, Austin, TX 2/2008 – 8/2008
Appraiser
• Manage day-to-day car appraisal operations
• Responsible for negotiating appraisal values
• Assist with finalizing car sales
• Accountable for car repair authorization
• Provide day-to-day management of porters and their work load
• Prepare cars for trade in
• Responsible for ordering cars from auctions
• Manage car certifications and buy slips for purchased cars
• Accountable for car inventory
Prairie View A&M University College of Business, Prairie View, TX 5/2007 – 6/2007
Recruitment Assistant
• Responds to and/or directs inquiries in person or on the telephone. Accesses and works with other staff to resolve issues from students, employees and the public.
• Performs administrative duties in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communications, processing mail, answering the telephone and e-mail, arranging conference calls, and maintaining or coordinating the supervisor's schedule
• Gathers and compiles data, producing specialized reports and documents. Maintains files, records, logs, and other tracking systems.
Page 2
Frank O. Cage, III
l9g01n@r.postjobfree.com
• Maintains schedules, calendars, and appointments, which may include meetings and events and the arrangements associated with such, including preparing agendas, minutes, equipment, location, information packets, and follow up action items.
• Performs complex computer activities including word processing, data collection, and analysis of Coordinates special projects including researching and analyzing information and data; interpreting and applying policies and procedures, and/or recommending alternative solutions based on information gathered
• Administers and grades exams as instructed by faculty.
• Maintains the integrity of the testing process and security of the exam site.
• Verifies identity and enrollment of students requiring tests.
• Explains test center procedures and monitors students as they test.
Prairie View A&M University College of Business, Prairie View, TX 8/2004 – 5/2005
Financial Aid Assistant
• Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, and disbursement of funds.
• Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Provides assistance with the College Work Study Program as required.
• Provides assistance with activities pertaining to financial aid outreach programs.
• Performs general clerical activities and provides support in relation to financial aid services
Education: Austin Community College, Austin, TX 8/2007 – 6/2008
Continuing Education Program – Commercial Music Management
GPA: 3.5
Courses Taken:
• Survey of the Music Industry
• Recording Industry
• MIDI-Musical Instrument Digital Interface (ProTools LE 7.0)
• Legal Aspects of the Music Industry
• Audio Engineering
Prairie View A&M University, Prairie View, TX 8/2002 – 5/2007
Bachelor of Arts, Mass Communications, Mass Media Track
Minor: Advertising Art
Blinn College, Brenham, TX 8/2001 – 5/2002
Major: Communications
Extracurricular Activities:
KPVU Radio Station, Prairie View, TX 4/2006 – 6/2006
On-Air Personality
• Produce weekly music show
• Conduct music research
• Determine play list
• Develop special feature segments
• Serve as show’s host and interview artist
• Write human interest features
The Panther Student Newspaper, Prairie View, TX 4/2005 – 6/2005
Intern
• Interned with university newspaper as a general staff writer
Contact this candidate