Manager Office

JENNIFER LINDA RATTNER

**** *********** ****** ********* ** 28270 305-***-**** ************@**********.***

Office Administration/Management

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Administrative Office Manager and Legal Secretary.

Excel at resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Advanced computer skills in MS Word, Excel, PowerPoint, Outlook, Client Profiles and other applications/systems.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals Report & Document Preparation

Spreadsheet & Database Creation

Records Management

Meeting & Event Planning Inventory Management

Expense Reduction

Liaising between Departments

Analysis of Data

Employment History

ZENITH INSURANCE CO., Hollywood, FL May 1999 - February 2010

Administrative Office Manager

Responsible for coordinating functions and supervising team of ten legal administrative professionals for in-house Claims-Legal Department for State of Florida (three separate offices in Hollywood, Sarasota and Orlando, FL).

Results:

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

Produced monthly, quarterly and annual reports for Department pertaining to file inventory, legal costs per file, and attorney’s fees. Saved the Department thousands of dollars by analyzing monthly reports from LegalBill to determine ways to cut expenditure on outside counsel fees.

MILLER, KAGAN, RODRIGUEZ & SILVER, P.A., Miami, FL March 1986 - May 1999

Senior Legal Secretary

Legal Secretary duties included typing legal documents, transcribing from audio tapes, scheduling depositions, court hearings, medical appointments, as well as mentoring and coaching junior secretaries.

Results:

On own initiative created a “Procedures Manual” to standardize secretarial and administrative processes. This became a training tool for new hires, saving the firm time and money.

Quickly became a trusted assistant to a senior partner, working closely with the office manager, and earned a reputation for speed and accuracy, producing work of the highest quality, and for consistently maintaining a positive attitude.

Education

FLORIDA INTERNATIONAL UNIVERSITY, Miami, FL

August 2004 – MBA, with concentration in Human Resources

June 1998 – BS Elementary Education (Summa cum Laude), with concentration in reading

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