Customer Service Supply Chain
Resume:
Craig Cook
River Falls, WI 54022
Mobile: 715-***-****
Summary of Qualifications: Experienced supply chain leader with proven track record of success across plants and functions. I have passion for developing high-performing teams, driving continuous improvement in processes and setting/executing strategies that align with an organizations long term plans. Enjoy working in a matrix organization collaborating with key leaders to ensure alignment and smooth execution of strategies. Lean thinker with a passion for people and process improvement.
Education:
• BBA Operation Management (GPA = 3.94) University of Wisconsin – Eau Claire
• MBA (estimated graduation May 2014) University of Wisconsin – River Falls
• Certified Production & Inventory Manager (CPIM)
• Six Sigma Green Belt University of Saint Thomas
Experience:
• Lean Specialist – Corporate Office – Andersen Corporation (February 2011 – present)
Deployment leader for Lean Management System in call center, manufacturing and logistics network
- Drive lean implementation and transformation across logistics
- Develop and deliver training on lean tools and methods including, but not limited to, A3 thinking, PDCA, Kaizen, tiered management system, visual management, effective metrics, built in quality, and just in time.
• Supply Chain Supervisor - Bayport Plant – Andersen Corporation (June 2008 – February 2011)
Build high-performing team capable of meeting and exceeding key performance measures
- Co-define requirements with input from internal customers, managers and benchmark information. Define roadmap for achieving the vision of a world class team.
- Assess talent gaps using both self-assessment and supervisor assessment.
- Coach individuals through development plan creation and provide necessary support
- Integrate 3 teams supporting 3 plants and distribution
- Build flexibility using cross-training matrix
- Acquire additional requisitions to support temporary needs while team develops capabilities.
Exceed inventory write-off goals and eliminated need for annual physical inventory
- Implement daily visual management of metrics to allow team to “see” opportunities and issues.
- Manage accuracy of over 12,000 sku’s.
- Partner with IT to drive down database change timing from 3 months to 1 month
Exceeded inventory reduction targets year over year
- Manage inventory budget of over $5M of fabricated parts
- Schedule over 5,000 parts through over 100 fabrication machines
- Lead build plan of over 1,000 new parts to support two new product lines
Improve customer service by over 50%
- Implement daily tracking of issues with root cause codes
- Drive prioritization of improvement activities with fabrication and supermarket leaders
- Coach teams on effective root cause analysis using 5-why and PDCA methods
- Craig Cook (page 2) -
• Analyst - Cottage Grove Plant – Renewal by Andersen (February 2007 – June 2008)
Craft vision for procurement team and direct activities to achieve it
- Conduct gap analysis
- Develop organizational chart needed to support operations
- Design, develop and deliver training to fill gaps
- Interview and recommend talent to fill organizational chart
Lead strategic engineering and supply chain projects
- Drive scrap cost down by 10% through lineal project rationalization
- Improve efficiency by 15%
- Reduce supermarket space needs by 10% through layout change projects
- Improve customer service by 50% through planning process improvement projects
• Specialist - Bayport Door Plant – Andersen Corporation (February 2006 – February 2007)
Reduce supermarket miss-picks by 70%
- Document part locations in supermarket
- Develop and implement pick list by tugger route
- Audit scrap process for production
Increase inventory accuracy by 50% (eliminate need for quiet time inventory)
- Implement and manage cycle counting program with root cause process
o Identify and fix bill of material issues
o Define and implement substitution process
o Drive improvements to scrap reporting system
Reduce full time equivalent on procurement team by 10%
- Document work instructions
- Remove waste from processes
- Document improved processes
- Cross-train on improved processes
• Specialist - Corporate Office – Andersen Corporation (June 2003 – February 2006)
Reduce backorders by over 50%, reduce inventory by 10%, reduce full time equivalent requirements by 20%
- Manage purchased inventory of over $1M
- Document work instructions and define process flows for future training
Define, develop and implement Supplier Excellence Program
- Gather stakeholder requirements
- Research and benchmark best practices
- Define and document processes and tools
- Train users and pilot program
Contact this candidate