Administrative Assistant, Office Manager

ADMINISTRATIVE ASSISTANT / OFFICE MANAGER

Organized, detail-oriented and performance-driven professional, equipped with in-depth knowledge in providing administrative support. Demonstrate expertise to perform challenging tasks with precision and attention to detail; utilize innovative problem solving and leadership skills to bring forth outstanding results.

PROFESSIONAL EXPERIENCE

Flowers & Becker, LLP - New York, NY

EXECUTIVE ASSISTANT / OFFICE MANAGER 10/2004-3/2008

- Supervised all office functional areas of two Certified Public Accountants and an enrolled tax preparation agent with a full staff secondary accountants and one traveling bookkeeper

- Provided administrative support and maintained calendars for all partners of the firm and staff accountants

- Oversaw staff work performance, document management, and office presentation

- Prepared and provided monthly money management and financial breakdown reports to exclusive clients

- Efficiently managed office inventory and processed all incoming and outgoing services

- Assisted with customer billing, preparation of invoices and verification of billing with accounts receivable ledger

- Identified and resolved database inconsistencies while ensuring efficiency in accounts payable, receivables, and project distribution

- Streamlined procedures to increase accuracy and ensure utmost client satisfaction with balanced workloads and accurate time estimations

- Facilitated training in appropriate handling of office equipment, online voice mail retrieval system, tax return binding system, and staff work time documentation in TimeSlips software

- Engaged in various functions related to sub-tenant lease contracts and renewals

- Promoted the standard office ethics to meet and exceed company as well as clients ‘expectations

- Played a pivotal role in successful dealings with new vendors including a new tax binding company that ultimately supplied the best binding system

- Established and maintained positive relationships with partners of the firm and staff members through respect and professionalism

The Cardiology and Medical Office, Margaret Sullivan, M.D. - New York, NY

OFFICE MANAGER - ADMINISTRATIVE ASSISTANT 2/2003-9/2004

- Collaboratively managed brand new Park Avenue office of one of New York City’s highly credited cardiologist affiliated with the nationally renowned Lennox Hill Hospital

- Managed accounts payable and receivable; maintained daily record of patient activity and billing

- Effectively implemented coding and billing system combined with a patient history and checklist that eliminated billing issues and patient billing errors

- Ensured efficiency in all aspects of office operations on a daily basis; managed purchasing of supplies, equipment, and services for the office and Doctors personal use

- Dramatically reduced office expenses by 20 percent within one yearly quarter

- Provided assistance with enrolling practice in multiple health care insurers to increase the doctor’s availability of patient acceptance

- Key contributor in significant fiscal increase of practice due to influx of new patients

- Efficiently handled all incoming requests for appointments, lab results, pharmaceutical representative meetings and solicitations

- Provided assistance in the development of office interior layout and décor

Andin International - New York, NY

CUSTOMER SERVICE REPRESENTATIVE 8/2001-2/2003

- Handled and processed phone orders from Major Department Stores and whole sale clubs across the country for Jewelry

- Investigated and analyzed customer related disputes to develop viable solutions to issues

- Provided online wholesale order assistance for contract merchants and special order jewelry for exclusive clients of the Aya Azrielant Designer Jewelry line

- Oversaw shipping and tracking details for special order and rushed deliveries

- Mentored new employees in proper call handling and provided office procedures training

EDUCATION

Bachelor of Science in Business Management

- The City College of New York - New York, NY

Associate of Arts in Early Childhood Development

- Borough of Manhattan Community College - New York, NY

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