Customer Service Manager
Resume:
Jo Strickland
Charlotte, NC ****6
**************@*****.***
Personal Statement
I am a loyal and clearly dedicated individual who has ambition to succeed in any environment. Although, I have extensive experience in collections, I love to learn and I am always up to a challenge, whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Work Experience
Aerotek Inc.
Medical Benefits Investigator
Started November 2011 Ended January 2012
Contacted insurance payers via phone to verify benefits specifically to Remicade
Contacted perspective pharmacies to obtain prior authorizations
Faxed verified documents to patient’s individual physicians
Retail Manager
Started June 2009 Ended November 2011
CJ's Boutique, Charlotte, NC 28208
Trained and managed four employees on company policies and guidelines
Tracked inventory and maintained store appearance
Window displays, variety of merchandise
Employee schedules /met customer's needs/excellent customer service
Senior Collector/Call Center
Citigroup Fort Mill, South Carolina
Started October 2003 Ended June 2009
Communicate with customers regarding payments
Evaluate past due accounts
Update and maintain customers’ accounts
Skip tracing, Microsoft office application proficiency/multi phone lines
Time management
Retention Specialist/Call Center
Sprint PCS
Started December 1999 Ended October 2006
Converse with customers via inbound call regarding
Products, services and cancellations
Determine charges for requested services, collect deposits, billing arrangements
Refer customer grievances to designated departments
Resolve billing issues/complaints
Upsell new or additional products and services
Education
High School Diploma 1996
Central Piedmont Community College, Charlotte, NC
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