Customer Service Representative

*** **** ******, ********, ** ***** 773-***-**** ***********@*****.***

Objective

To secure a challenging and responsible position, which affords growth and opportunity utilizing my Medical assistant and Customer Service experience.

Experience

2011-Present Naperville Internist Naperville, IL

Medical Office Assistant

§ Vital Sign, Venipuncture, Injections

§ Calling Patient’s prescription in to Pharmacy

§ Answering phone, Placing Appointments(s) and Familiar with e Clinical works 9.0

03/2011-07/2009 Integrated Airline Services Franklin Park, IL

Agent-Export

§ Export updated Flights/Board

§ Cargowing30 – Entered ULD’s and manifested the orders to the dead load, Main Deck, and Small cans and Lower Deck cans

§ Took Ready Documents to the plane and sometimes went to Customs to get approval for next day shipments, Calculated MY/XD and RA charges for Total shipment amounts

11/2004-03/2009 Spherion c/o Radio Frequency System Naperville, IL

Sales Administrator

§ Order and Data entry, liaison between Sales Account Manager Shipping Engineers

§ Process returns and bill or credit customer accordingly

§ Answer customer calls and redirected if necessary and Familiar with co-workers accounts to serve as a back up when needed and other basics office duties

2003-2004 Today’s Staffing Agency c/o Sanyo Scientific Chicago, IL

Customer Service Representative-Bio Medical

§ Directing customers to the proper Sales Representative Local or Remotely

§ Maintain activity log. Preparing quotes and bids, reviewing customer orders for accuracy

§ Investigating stock status. Creating various departmental reports and learning and apply principles of SAP as it relates to customer service and allocated daily purchase orders to the weekly log in Excel Spreadsheet

2003-2003 National Trans Link Corporation Oak Brook, IL

Direct Processor-Visa/Master Credit Cards

§ Cold calling all merchants who were pre-approved for a free installation and accept Visa/Master credit cards along with the guaranteed program

1995-2002 Val com Professional computer Center Itasca, IL

Customer Service Representative/Technician

§ As a Service Administrator, Primarily responsible for placing customer service calls into the database

§ Responsible for invoicing of both time-and-material calls and service agreements

§ Updated technician’s service calls in the database. Successfully trained new employees and developed highly effective teams

§ Extremely well organized and efficient in the customer service department

Skills

Answer telephone: 24

Typing speed: 60 WPM

Data Entry and 10 Key

Education

1993-1996 Saint Louis Community College Ferguson, MO

§ Business Administrator and Computer Science

2000 National Computer Learning Institute Oak Park, IL

•A+ Certificate

2010-2011 Sanford-Brown College Hillside, IL

•Medical Certificate

References

References are available on request.

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