Customer Service High School

THE FUTURE

Toluah Casillas

*** ********** ** **

Rio Rancho, NM 87124

(505) 307- 9924

**************@*****.***

Objective

I am seeking a career oriented position in customer service, bust most importantly I am looking for a career that I will enjoy. Preferably something that challenges me, tests my abilities, and gives me the opportunity to learn something new.

Work Experience

ATI - Career Training Center | Albuquerque , NM

Financial Aid Counselor

Start date: 04/2010

End date: 11/2010

Supervisor: Julia Coleman (505) 918- 2556

May Contact

Being a Financial aid counselors gave me the opportunity to provide assistance to students and parents in regards to their financial aid process. I worked for a higher education and performed many duties to ensure that students receive their financial aid funding in a timely manner. I was responsible for counseling students, helping them complete financial aid paperwork, verifying their documents, determining eligibility, reviewing files and preparing award letters.

Sprint | Rio Rancho, NM

Account Services

Start date: 03/2009

End date: 04/2010

Supervisor: James Windsor 505-***-****

May contact

I am an account manager that assists customer with detailed information about their accounts and their services with sprint. I am responsible for researching an account to find any billing mistakes, handling payments or payment arrangements, explaining to customers how their accounts works, taking a high volume of calls, and keep them from leaving sprint by providing them with special services for being a long time customer.

Full time floor walker

Start Date: 07/2009 - 12/2009

End Date: 02/2010-05/2010

I assisted my team by answering questions they may have about the calls they are taking, teaching them new tips, or just by taking escalated calls.

T-Mobile | Albuquerque,NM

Technical Support Tier III

Start date: 02/2007

End date: 02/2009

Supervisor: Mishay Gonzales 505-***-****

May contact

I am trained in many categories with technical support:

Technical support tier II: I troubleshoot regular handsets that are having any technical or network issues.

HotSpot technician for both talk forever mobile and home service: With the wonderful service of hotSpot it gives our customer the ability to make phone with their mobile phone via wifi and also actually set up a home phone via wifi.

I help with the installation of any t-mobile router, and troubleshoot any problems there might be with the handset, home phone, routers, and network.

Blackberry/ PDA support: I provide my customers with a wonderful customer care experience by assisting them with any issues they may have with there blackberry and PDA devices, and also just by giving a friendly hand. I find the root of any problems that there might be with these devices: network issues, hardware issues, software issues, and even if you are a first time user and just needs some instructions.

When I work with customer I always make sure that they have a pleasant experience talking to me. I want them to realize that they are speaking with a real person that cares.

Etelecare Global solutions | Rio Rancho, NM

Customer Service/Sales Representative

Start date: 01/2006

End date: 02/2007

May contact

I provided my customer with a world class customer service experience by providing them with warranty replacements, and also making sure that I get them upgraded to the correct phone and service plan. I create loyalty with my customer by keeping them with the company.

Education

8/2005 - 5/2006

West Mesa High School | Albuquerque, NM

I attended West Mesa High school for 1 yr (senior year) with a GPA of a 3.5.

High School or equivalent,

9/2002 - 8/2005

Bitburg American High School | Bitburg, Germany

I attended Bitburg High School for 3 yrs with a GPA of 3.0.

Skills

I have EXCELLENT people skills. I was #1 in sales for 7 of the 10 months I spent so far at my current job and all of my customers were satisfied so much that they have all referred their friends and family to me and they always come back for repeat business. I'm good with numbers and math. I learn very quickly, in fact I LOVE learning, and I'm good with computers. I love working with people and leading groups. I know how to motivate people while keeping them enthusiastic about their jobs. I'm creative and I love coming up with new solutions to solving problems.

* Trained in Microsoft Office: word, power point, excel, outlook, and publisher

* A fundamental drive to provide exceptional levels of customer service

* Solid interpersonal and communication skills

* Demonstrated problem solver

* Ability to thrive in a high speed, changing environment

Ability to perform transactional processes and identify

Languages

English- Fluent

Spanish- Fluent

Personal Info

My job always comes first because how I work is a serious reflection on who I am. I always give 100% effort and expect the same from those around me. I strive to be the best at whatever I'm doing but I'm also a team player. I'm organized and I enjoy helping others. Honesty and integrity are my most important concerns. I believe they are the foundation to successful business, but they must be built upon with hard work and determination. I'm reliable. I never show up late or miss work and I have never left a job on bad terms. In fact every place I have worked has at some point contacted me in an effort to have me come back to work for them.

Referrals

Available On Request

Contact this candidate