Ivan Gomes

Mobile - 981*******

E-mail: l8zmv8@r.postjobfree.com

Date of birth: 30 Jan 1975

Marital status: Married.

EDUCATION / DIPLOMAS

1994: 10+2 C.B.S.E.

1997: International Travel and Tourism Management Diploma

From Trade Wings Institute of Management Courses, New Delhi

PROFESSIONAL TRANINGS / SEMINARS

1999: Sitar Basic (SABRE) and Document Production (Certified)

2000: Amadeus Basic and Document Production (Certified)

2001: Amadeus Automated Ticketing (Certified)

2002: Three-day workshop on excellence in telephone handling through TACK training international (courtesy Amadeus India)

2003: 3 weeks training in UK for E Ticketing and ATB printers (Troubleshoot)

(Courtesy Amadeus India)

2003: ACE Professional training conducted by NCE Amadeus. (Certified)

2004: 2 months advance courses in Amsterdam. (Courtesy Amadeus India)

2006: Helpdesk Training in Delhi conducted by BKK Amadeus.

LANGUAGES KNOWN

Hindi

English

EXPOSURE TO COMPUTERS

WINDOWS 95,MS WORD, EXCEL, NOTEPAD, WORDPAD, INTERNET, ETC.

HOBBIES AND INTERESTS

Traveling, seeing new places, interacting with different people.

Eager to learn everything possible concerning the subject I work on, which makes this

Work all more interesting

To explore New World (not possible physically, but definitely through media and Internet

To understand the behavior of different people and to know how different people respond under a given circumstance. (E.g. understand people so that a better interpersonal relation can be established)

EMPLOYMENT / EXPERIENCES

Since July 2006: Skylink Canada. (Consolidator)

(Reff – Seema –OPS Manager / Yuvraj - GM)

Team Leader,.

Presently working with a team lead of 7 consultants, for the Toronto office . Handling the team as a team leader, we do sell tickets to US/Canada buyers, this involves creation of itineraries as per the requirement of the passenger. Pricing the same to the best possible way this encourages the confidance of the buyer as he would be getting the best possible fare in the market. The verification of the cards, approving the charges made on them, getting the tickets issued and deliver the same to the respective email address. All with a smile.

.

The role also involves:-

a). Looking after the team, also involving the point of view of each and every individual as the lack of the same may make them feel apart of the team.

b). Approving the leaves managing the requirement of the company, keeping in mind the time schedule and the work pressure, so that the resources are used at their fullest.

c). The job also involves regular monitoring, as we are directly dealing with the passengers, any false commitment may fall hard at our end.

d). A regular motivation of the team, helps individuals to achieve their sales target.

e). Looking into each and ever query received by emails, and replaying in the best and most satisfying manner to the sender.

f). Working as an ideal interpreter between the employer and the employees, so that each and ever individual is clear of the companies instruction and also updating the management with the right full thoughts and suggestions of an individual.

Since Jun 2002 – Jul 2006 : Amadeus India Pvt. Ltd.

(Reff – Rama Chawala –GM)

Amadeus is a Global Distribution System providing it enabled Travel automation & related support services to customers dealing with travel related solution providers and travel agents all over the world through a Centralized Reservation System. Main providers are Airlines, Hotels, Car companies, Cruise matches etc.

Executive – Sr. Customer Support

The main responsibilities are following up the problems, keep alliance with the local Airlines in case there is a problem related to that airline, making Helpdesk reports, handle the problems faced by the cities which have been assigned to me and problems of same description assigned to others. Also, am responsible for the helpdesk activities in carrying out liaison with other departments and overseas offices. And also need to mention taking UK calls from the Amadeus UK agents and solving their problems like we do for all India agents. At the moment the main responsibility lies on All India Reporting and Loading of Nego Fares.

Dec 2000 – Jun 2002: M/S TQ3 India, (Iata) New Delhi

(Reff- Mr Martin Raj – GM, Delhi)

Worked as senior Counter Executive – International Travel. I was heading a team of 5

Executives. The main responsibility was to make sure that efficient service is given to the

Clients, this included their reservations, ticketing, hotel bookings and arrangements of foreign exchange, etc…. Have also worked with Techspan India (Software) / Showtime (event management company)/ Rsystems (Software) as an Implant, during this period.

Apr 1997 – Dec 2000: M/S Concord Enterprises, IGI Apt. New Delhi

(Reff-Singapore Airlines – Mr. Ghosh-Asst Station Manager DEL, APT)

(Reff-Singapore Airlines – Mr. Kaushal Abrol -Asst Station Manager, APT)

(Reff-Air France – Mr. Jeff Anthony -Asst Station Manager DEL, APT)

(Reff-Air France – Mr.Kevin –Chef Passage DEL, APT)

Worked as GSA for Singapore Airlines and Air France.

Had acted as the airlines representative during the flight operation timings.

ACHIEVEMENTS

During all these years, I have dealt with different kinds of people and in all the jobs; the core area was customer relation. Having worked in different positions and with different people, have achieved an ability to deal with human resources very well and have also improved my leadership skills due to my excellent rapport with my fellow colleagues and amongst the clients. I feel that a customer relation is the first and foremost important area to be covered if total quality assurance has to be achieved.

(Ivan Gomes)

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