Human Resources Manager

Melissa L. York

***** ******* *****

Houston, TX 77042

Cell: 225-***-****

************@*****.***

EXECUTIVE SUMMARY

Human Resource Professional with over 10 years comprehensive human resource experience including benefits

administration, conflict resolution, compensation, employee relations, employment law, health and safety, and

recruitment and retention. Proven experience collaborating with senior management to conduct Human

Resource strategic planning in order to support corporate goals. Possess broad knowledge of Domestic and

International human resources in a variety of sectors including oil and gas, manufacturing, and construction.

Demonstrated experience initiating cost containment strategies resulting in significant cost savings. Excellent

ability to address and implement strategic plans for multi-company initiatives. Proven skills in labor and

employment law from initial investigation to thwart legal action.

Strong operational and human resources leadership can have a tremendous impact on corporate and

organizational value. By building an effective HR infrastructure, providing strategic leadership, establishing

solid operational practices and facilitating cooperation and commitment to common goals, you can immediately

improve the financial performance, productivity, and viability of your organization.

As a proactive Human Resources Director, I have positively met diverse challenges and delivered strong

bottom-line results. In addition, I stay current of any changes in laws, theories and techniques within the

industry and have applied those as needed. I have strong qualifications in all core generalist and management

functions and have been instrumental in strengthening performance through my efforts in: Strategic Corporate

Planning, Employee Relations, Organizational Development, Recruiting & Retention, HRIS, Policy

Development, Cost Management, Cultural Integration, Labor Relations, and Benefits & Compensation Design.

My career has spanned a diversity of industries and, despite the environment, I have been consistently

successful in improving results, partnering with operations, and positioning myself as a key advisor and

advocate to top management translating their objectives into actionable performance plans. My goal is to

continue to be a HR and Operational leader within an organization seeking talent, drive, enthusiasm, and

leadership expertise.

PROFESSIONAL EXPERIENCE

Confidential Oil & Gas Production Services Company, Houston, TX 2005- PRESENT

Director of Human Resources, Global Oil and Gas Production Management Services Company. Report to both

CFO and President of Company. Supervise a staff of 4 and direct all Human Resource functions. Transformed

HR from administrative role to strategic business partner, including working with senior management to drive

key business strategies and implement performance initiatives. Conducted extensive analysis of HR organization

and developed a business plan to update all policies, procedures, and benefits programs. Developed standardized

organizational model to clarify authority and responsibility of all team members. Manage all International

employees ensuring yearend tax equalization accuracy for Expats. Report statistical data to parent company and

affiliates worldwide. Oversee annual 401 k audit including discrimination testing and compliance. Conduct

strategic research on competitor health and welfare benefits to consistently improve benefit plans for both

Domestic and International staff. Organize quarterly Superintendent workshop initiating team building and

brainstorming for process improvements for efficiency and cost savings. Prepare all offer letters, contracts, and

compensation packages including pre-departure preparation for International staff ensuring the Onboarding

process follows procedure.

• Restructured weekly operations meeting to improve efficiency; monitor for productivity and ensure weekly

action items are being addressed.

• Implemented International Benefits Program for Expats, Third Country Nationals and Locals including

designing billing structures for multiple company profiles; concentration in Mexico, Libya, and Dubai.

• Manage annual Benefits Renewals; implemented Long Term Care Policy for entire Domestic Staff.

• Researched competitor market and successfully adjusted plan guidelines by increasing 401(k) matching

within budget restrictions allowing for competitive advantage in recruitment strategies.

Confidential Oil & Gas Production Services Company, Houston, TX continued….

• Performed site visits to educate employees on 401 (k) benefits in order to increase participation to offset the

ADP/ACP/415 discrimination rating. Successfully generated passing results for the first time in 2007 and

have continued these results ongoing.

• Developed and implemented recruitment program increasing chargeable positions with current clients based

on weekly proactive advertisement of inventory.

• Reduced average vacancy turnover time from average of 42 days to 13 days.

• Introduced mandatory EEOC training for all Supervisors; maintain 100% win rate in EEOC charges.

• Manage DOT and OSHA compliance for all PHMSA employees.

• Implemented performance evaluations, manager effectiveness surveys, employee satisfaction surveys and

exit interviews to identify weaknesses and improve retention.

• Restructured workers compensation case management system to reduce active claims; investigate and

manage all claims and issue monthly updates to CFO.

• Spearhead of Crisis Management Team including hurricane evacuations.

• Achieved rollout of electronic personnel filing system resulting in improved efficiency of overhead hours

and elimination of associated off-site storage costs.

• Rewrote 10-year old Employment Manual, including revising outdated policies to ensure compliance.

MetalPro Industries, LLC, New Orleans, LA 2002- 2005

Yellow Brick Road Construction, New Orleans, LA

Human Resources Manager, Manufacturing and Construction Company with 150 employees. Reported to Plant

Manager and President of Company. Supervised staff of 3. Implemented all Human Resource functions for startup

Company, including benefits and compensation, hiring practices, recruiting, and departmental procedures.

Developed and established performance management, progressive disciplinary policy, and recruitment policy

guidelines for exempt and non-exempt employees. Established departmental budgets and maintained compliance.

Implemented random drug and alcohol screening system to control abuse.

• Created initial Employment Manual ensuring compliance.

• Created, updated, and maintained all policies and procedures.

• Performed routine safety inspections.

• Manage full circle annual benefits renewal including negotiations.

• Implemented cellular barcode time clock with GPS and speed alerts on drivers to maintain safety initiatives.

• Maintained OSHA compliance and reporting.

Stixx Asian Grille, New Orleans, LA 1997- 2002

Restaurant Manager, Restaurant with 30+ non-exempt employees. Reported to Restaurant owner. Managed payroll,

record retention, inventory, and out of office activities. Trained all employees including servers, kitchen staff, and

general maintenance employees. Performed all new hire orientations, performance reviews, and exit interviews.

Managed scheduling and staffing difficulties.

• Implemented marketing strategies increasing per night headcount.

• Introduced daily checklist controls for servers ensuring daily responsibilities of cleanliness were performed.

• Attained 100% Health Code compliance

• Launched computer generated tracking system eliminating manual ordering.

• Compiled data on supply versus consumption and implemented processes to reduce waste.

EDUCATION AND PROFESSIONAL AFFILIATIONS

Louisiana State University, Baton Rouge, LA

Bachelors, General Studies

Concentrations: Business Administration, Philosophy, and Psychology

Society for Human Resource Management (SHRM)

Arthur J. Gallagher Conferences, Houston, TX

Employment Law, COBRA, 401 (k) Compliance, Social Security Administration, Healthcare Reform

EEOC Training Institute, Houston, TX

Harassment, Retaliation, Mediation, Systemic Investigation, E-Technology

Blue Cross Blue Shield, Houston, TX

Risk Assessment Training, Health Risk Training

CNA School of Risk Control, Houston, TX

Workers Compensation Risk Control Management

SHRM, Los Angeles, CA

GPHR Preparation Course

COMPUTER SKILLS

Proficient in Microsoft Windows XP, Outlook, Word, Excel, Access, PowerPoint, Publisher, ADP Payroll

Systems (2005), Adobe PageMaker, Corel Draw

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