Frank Verkich

661-***-****

l8enej@r.postjobfree.com

***** ** **. **** ■ Palmdale, CA 93552

Actively seeking a position as

TRAINING & CONSULTANT

Within an organization in need of a qualified individual with professional background in consultation and training, program development and assessment, and productivity enhancements

Accomplished Trainer and Manager with years of experience in program development, with an adept knowledge in Electronic Medical Record (EMR) system such as the EPIC system and MD Tablet, adult education theory and technique. A seasoned classroom and on site training instructor able to relate software application functionality with previously established departmental processes and existing workflows, providing easy to understand correlations. Demonstrated aptitude to perform as consultant, and give recommendations or suggestions for the benefit of the organization as well the client. Sophisticated computer program knowledge with well – honed problem solving strength. A talented team player, with personal and professional integrity, interpersonal skills, and leadership.

CORE COMPETENCIES

Education and Training: Knowledgeable in principles and methods for curriculum and training design, teaching and instruction for adult individuals and groups, and measurement of training effectiveness.

Workflow Analysis And Operations: Adept in analysis of current processes, statistical reports, resource allocation, production methods, organizational design and coordination of people and resources. Possesses a keen sense of solid professional standards and an excellent track record of dependability

Customer Service: Ability to negotiate and persuade to achieve desired results. Improve on-time and complete deliveries. Implement product quality metrics through proactive corroborative initiatives.

Facilitation and Coordination: Able to interface with all levels of management, including senior leadership, middle management, Physicians and nursing staff to coordinate an efficient solution for workflow process improvement and to train all levels on implemented workflows.

Technical Aptitude: Knowledgeable in computer operations, applications and form design including Microsoft Word Processor, PowerPoint and Excel.

KEY QUALIFICATIONS

Successful track record in training software and hardware to adults

Experienced in analyzing existing workflows and streamlining to suit existing software and business processes

Interface with all levels of management and labor, facilitating creation of improved workflows and efficiencies and departmental communications

Proficiency in technical writing and product documentation

Strong technical background with software and Operating Systems

Proven excellence in communications skills

PROFESSIONAL EXPERIENCE

WORKFLOW CONSULTANT

KAISER PERMANENTE PASADENA, CA 2009-Present

● Assists Antelope Valley Medical Center in achieving Clinical Strategic Goals as determined by Region at the direction of local leadership

● Worked with individual Department Administrator (DA) and Chief of Service to improve clinic operations and to more efficiently provide service to our members

● Develop and Train Standard Workflows to support Clinical Strategic Goals for preventative care and support efficient clinic operations and compliance

● Ensure approved workflows are trained to all Physicians, Nurses and DA and Audit process implemented for sustainability of implemented processes

● Assisted Medical Center in implementation of processes to comply with Regional initiatives for patient care and HEDIS measures

● Developed workflows for telephone messages which improved call turn-around-time from 10 hours to 1 hour

TECHNICAL TRAINER

ASSIGN CORP PASADENA, CA (FOR KAISER PERMANENTE) 2008-2009

● Interfaced with Project Manager and customer representatives to develop product improvements or new applications to suit business needs of client

● Created training materials for software application created/improved and provided client training on site and/or via web

● Provided technical support for assigned applications, including product update training

LEARNING CONSULTANT

KAISER PERMANENTE PASADENA, CA 2006-2008

● Proficiently providing training to Kaiser Permanente medical staff on Epic Ambulatory EMR in multiple service areas over the course of two years

● Consistently providing Go-Live support throughout Panorama City implementations to gain additional Effectively mandating professional development in enriching instructional programs

● Ensure Palmdale/Lancaster training facilities equipped with necessary materials

● Efficiently train all course curricula including adapting curriculum for specialty departments; providing Physician/Connector training for Woodland Hills implementation

TRAINER/ CONSULTANT

MIDRANGE SOFTWARE INC. STUDIO CITY, CA 2003-2006

● Monitored and secured customer implementation and training on proprietary HR/Payroll software including payroll/deduction code configuration and pre/post tax deductions

● Set up new payroll customers on hosting system including establishing setup procedures and standards

● Provided training for customers at our facility and on-site at company facilities and web based training

● Handle increasingly responsible tasks in providing technical support for existing customers; writing technical guides and user manuals and improve existing product and develop custom customer solutions using our software by writing partnered with programming team

CORPORATE TRAINING MANAGER

CMN NETWORK INC. SIMI VALLEY, CA 2001-2003

● Executed development with product teams for training, documentation and implementation processes

● Partnered with representatives from a Fortune 500 company to develop integrated product development training, mutual end user training programs and technical support materials for the product

● Developed and executed all corporate training programs

● Administered in the development of technical support training program including procedural troubleshooting training

● Collaborated with department managers to improve training programs and teamed up with the Director of Human Resources to develop various employee development programs

TECHNICAL TRAINING SPECIALISTS

AMERITECH COLLEGE VAN NUYS, CA 1987-2001

● Generally for managing various technical course curriculums for technical certification, product training, and associated technical training courses offered by the school

● Generated the development of course curriculum, syllabus, and related instruments to enable effective learning environments

● Performed as Course instructor for: Windows 95/98/2000, MS Word, MS Excel

● Executed independent student examinations and answer keys for the purpose of evaluating knowledge retention

● Coordinated with other Teachers to evaluate overall school learning environments, formulated recommendations for improvement in curriculum or course offerings, and implemented agreement to changes

EDUCATIONAL BACKGROUND

Certified in MD Tablet EMR 2008

A+ Cert, Network + Cert, MCSE Certifications: Oxford Institute of Tech. Woodland Hills 2000-2001

Diploma in Electronics and Computer Technology, Certified Electronic Technician:

American Technical Institute Midway City, CA 1986-1987

Education: De Paul University Chicago, Illinois 1973-1975

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