Customer Service Data Entry

Kia S. Scott

**** ********* ****** ******

Atlanta, GA 30309

Cell: 404-***-****

***********@*****.***

Summary Qualified by 7 plus years of customer service & Data Entry including office experience, administrative assisting, data entry and processing. Background includes project management, troubleshooting, problem solving, and building and maintaining internal and external relationships with customers as well as fellow employees. Demonstrates presentation skills on a professional level. Strong communicator, self-motivated, independent, and aggressive. Can be counted upon to "get the job done." Ability to grasp new concepts outside of direct experience. Have a commitment to excel, and an enthusiastic attitude towards successfully supporting the organizations overall mission.

Education American Intercontinental University

BFA: Fashion Design/ Marketing

3330 Peachtree Rd. Atlanta, GA Sept. 2003-June 2006

H.S. Diploma. Graduated: 2000

Professional Experience

AT&T (Spherion Staffing) June 2007-August 2011 Data Entry Clerk

Accomplishments

• Input alphanumeric information in excel spreadsheet

• Maintain and manage over 800-1000 accounts daily

• Responsible for Updating accounts in CSS

• Compile Daily reports for Specific Department

David’s Bridal October 2006-June 2007 Customer Service Rep.

Accomplishments

• Schedule and confirm appointments for customers

• Filling and organizing member info.

• Restock complimentary books in front of store

• Assist in directing customers to designated help

SOURCECORP June 2005-October 2006 Data Entry Clerk

Accomplishments

• Lead Data Entry Clerk of 10 person department

• Entered tax information into database

• Accountable for end of day reconciliation reports

Computer Skills & Knowledge

• Data Entry; Typing 50-55 wpm

• 10-key touch (over 10,000 strokes)

• Various Copiers, Fax Machines and Scanners

• Microsoft Office Suite 2008, Windows Vista

• Internet Explorer, Firefox, Safari and Google Savvy

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