Tracey J. Reynolds-Wilson, CPC, CWPE, GCDF

**** *. ** *** *. DANVILLE, IN 46122

317-***-**** l893rx@r.postjobfree.com

EMPLOYMENT SPECIALIST / PARALEGAL / QUALITY CONTROL / SPECIAL PROJECTS

Change Management…Workshops…Field Training…Recruiting…Assessments…Staffing

Skilled & creative Education, Training & Workforce Development Professional with 10+ years of Human Services focusing on acquiring desired talent & skills through planning, developing & providing staff development & training programs by utilizing on-the-job training, meetings, conferences, peer groups, workshops & e-learning. Demonstrated ability to develop & organize training manuals, multimedia visual aids, & other educational materials. Train instructors, supervisors & managers in techniques & skills for training & working effectively with employers, customers & partner agencies. Work with staff & management on techniques for selling & improving quality of services to internal & external customers. Improvement of work processes, enhancing quality of work, productivity & services to customers. Focus on Lean Processes to eliminate duplicate steps & paperwork. Ability to take initiative in a deadline driven, fast paced, dynamic environment.

PROFESSIONAL QUALIFICATIONS

• Certified Personnel Consultant • Certified Workforce Professional / Expert

• Global Career Development Facilitator • Excellent Communication Skills

• Workforce Development • Proven Leadership Skills

• Implement and Monitor Programs • Work with Diverse Clientele, Service Providers, Vendors

• Promotion of Team Building Skills • Coaching, Training & Consulting Skills

• Conflict Resolutions Skills • Array of Industry & Career Knowledge

• Advanced Skills in MicroSoft Office • Advanced PC & Internet Research Skills

PROFESSIONAL HISTORY

JobWorks, Inc. / WorkOne / Department of Workforce Development Indianapolis, Indiana

Staff Development & Training 2005-2011

MIS Quality Control / Compliance Specialist

Train new & existing staff on day-to-day activities, including WIA/TAA/WP/Apollo 13 program eligibility requirements, MIS & Fiscal issues, policies & procedures (serving up to 7 offices and 100+ staff).

Provide program development, implementation and coordination across seven offices.

Ensure that accuracy is maintained with client budgets and activities.

Oversee quality of & efficiency of work. Set goals and prioritize work flow.

Design customer flow to serve 26,000 customers annually, decreasing wait time.

Monitor $3,000,000+ training funds for data validation purposes / disallowed costs.

Technical writing of company policies & procedures, development & implementation for integrated service delivery.

Arrange company sponsored trainings for Indianapolis Operations.

Conduct new hire orientation and deliver onboarding, process paperwork for company benefits.

Marketing & Branding.

Protection of confidential data.

Assist with management operations, staffing, policies and procedures in 29 Indiana counties, Ohio and California.

Employment, Education & Training Advisor

Responsible for compliance with federal, state and agency rules & regulations.

Work on various special projects to ensure that contractual obligations are met.

Provide presentations to various agencies to promote available services of our organization.

Recruiting of candidates for specialized training programs (CDL, Logistics, Healthcare, HVAC, EST).

Work with employers to recruit and screen candidates for available positions.

Provide Rapid Response / Outplacement Services. Set up on-site mobile offices as necessary (SafeCo, ATA, Citizens Gas, Navistar, Thermo Fisher Scientific).

Work with customers to get them “job ready” with one-on-one services and formal education.

Tracey J. Reynolds-Wilson

Kindred Healthcare Lebanon, Indiana

Director of Admissions & Marketing 2004-2005

Clinical & Community Liaison

Responsible for admissions into two facilities

Marketing of rehabilitation & long term care services.

Community education in areas of Medicare, Medicaid, diseases, safety issues, etc.

Planned and coordinated facility functions for staff, residents, and community.

Created quarterly marketing plans & developed new marketing strategies.

Brownsburg Police Department Brownsburg, Indiana

Communications Officer 1996-2003

Received 911 calls and dispatched appropriate personnel through radio and telephone communications (dispatched for police, fire and EMS).

Compiled after action reports and computer generated reports.

Created SOPs and Best Practices for communications department.

Reserve Police Officer for traffic enforcement, accident investigations and arrests.

Special assignments for security details.

Special assignments with Drug Task Force.

EDUCATION

University of Indianapolis Indianapolis, Indiana

Bachelor of Science: Criminal Social Psychology 2001

Majors: Criminal Law, Psychology, Sociology, Political Science

Ivy Tech State Community College Indianapolis, Indiana

Associate of Science: Paralegal Technology 1999

Legal Studies: Civil & Criminal Litigation; Property Law, Estate, Probate, Contracts

CERTIFICATIONS

Certified Workforce Professional / Expert 2011

CPR, AED, and Basic First Aid for the Community & Workplace 2011

Certified Personnel Consultant 2010

IPIC Advanced Professional Skills Leadership Certification 2007

Lean Office / Manufacturing 2007

Burn Out & Stress Management 2007

Certified Global Career Development Facilitator 2006

Indiana Real Estate Sales License (currently in referral status) 2005

COMMUNITY ACTIVITIES

Building Coordinator, Hoosier Horse Fair 2002-Present

Station Coordinator, Haunts of Hidden River 2002-Present

EMT, Indiana & National Registration 1996-2003

1st Class Firefighter, Worth Township Fire Department 1996-2001

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