Customer Service Manager

Jose Albuerme

** ******* **. ****** ****, New Jersey 07304

917-***-**** ****.********@*****.***

A highly organized professional with more than seven years of military experience in the security and transportation sectors. Strong problem-solving and decision making skills with the ability to develop and implement effective action plans. Excellent teamwork skills. Committed to enhancing knowledge of security techniques; effective at following as well as giving instructions. Very flexible to changing work environments and adjusts to adapting situations quickly and efficiently.

Areas of strength and experience

Security Enforcement

Customer Service

Equipment Operations

Adaptability

Driver

Accountability

Professionalism

Teamwork

Emergency Response

Flexibility

Professional Experience

G4S Secure Solutions (USA) Inc.

New York, NY

June 2012 - Present

G4S Secure Solutions (USA) Inc.

Nashville, TN

March 2012 – May 2012

Security Officer

Vehicle patrol both interior and exterior.

Personal baggage/vehicle inspections.

Responsible for all inspection related administrative paperwork.

Military Background

United States Army National Guard March 2009 – Present

Motor Transport Operation Specialist / Infantryman / Property Manager / Military Funerals and Honors Team

Austin, TX / Base Basra, Iraq

Duties Funerals and Honors Team: maintain a thorough knowledge of updated military regulations, policies, and directives pertaining to Military Funeral ceremonies for the assurance that deceased military or prior military personnel receive the proper burial ceremonies, be able to teach these regulations and procedures to other members as they join the team, maintaining serviceability and accountability of all necessary equipment and vehicles needed to perform these ceremonies, constantly possess and display unmatched professionalism

Duties Property Manager: scheduling property maintenance, managing building maintenance projects, compiling data for weekly reports, evaluating performance of contracted employees, resolving customer and public complaints, maintaining records, reports and files, ensuring properties are maintained to required and published standards, conducted monthly fire hazard inspections and enforced safety procedures

Duties Infantryman: perform as a member of a fire team, perform hand-to-hand combat, aid in the mobilization of vehicles, troops and weaponry, part of reconnaissance and patrol missions, process prisoners of war and captured documents, must learn to use, maintain, and store various combat weaponry

Duties Motor Transport Operation Specialist: special assignment as driver for Battalion Commander, operated all wheeled vehicles and equipment over varied terrain and roadways for support of Army and Joint-service operations along with the transport of personnel and cargo, operated vehicle mounted, automated information, communication, and navigation systems, managed load, unload, and safety of personnel being transported, oversaw and checked proper loading and unloading of cargo on vehicles and trailers, secured cargo against inclement weather, pilferage, and damage, effective usage of both mounted and dismounted land navigation techniques.

United States Active Army August 2005 - February 2008

Motor Transport Operation Specialist Schofield Barracks, HI Personal Security Detachment Base Warrior, Iraq

Duties: took personal responsibility for the safe and timely transportation of command team and visiting dignitaries, managed loading, unloading, and safety of personnel and equipment being transported, operated all wheeled vehicles and equipment over varied terrain and roadways for support of Army and Joint-service operations along with the transport of personnel and cargo, secured cargo against inclement weather, pilferage, and damage, effective usage of both mounted and dismounted land navigation techniques

United States Army Reserves February 2003- March 2005

Motor Transport Operation Specialist Fort Totten, NY / Base Anaconda, Iraq

Duties: providing convoy security, operated all wheeled vehicles and equipment over varied terrain and roadways for support of Army and Joint-service operations along with the transport of personnel and cargo, operated vehicle mounted, automated information, communication and navigation systems,oversaw and checked proper loading and unloading of cargo on vehicles and trailers

Employment Background

FedEx July 2008 – Dec 2009

Driver / Customer Service Georgetown, TX

Duties: sorting and timely delivery as well as pick-up of packages, daily checks and maintenance of delivery vehicle, satisfactory completion of customer orders, knowledge of how to use all office machines, providing information and assistance to customers about machine usage, daily maintenance of store and equipment

Jacob Javitz Center January 2003 – April 2003

Sales Representative New York, NY

Duties: set up and removal of trade show booths, various maintenance projects for the Javitz Center, interaction with customers selling different products

AT&T Wireless Services August 2000 – July 2002

Communications Specialist Staten Island, NY

Duties: address customer inquiries and billing issues, initial setup and follow on management of business and personal cellular phone accounts, organize shipping and receiving of store merchandise, maintain inventory and loss prevention

Let’s Talk Cellular & Wireless September 1998 – August 2000

Store Manager New York, NY

Duties: hiring, evaluating, and terminating employees, maintain schedule, assist with payroll, monitoredbusiness and personal accounts, conduct credits checks, supervise and conduct bank deposits, provided customer service and cellular phone repair, maintained inventory and loss prevention

Certifications

Certified Auxiliary Police Officer NYPD,1996

Security Guard Certified, NYS Security Guard Advisory Council 1998

Federal Emergency Management Association (FEMA) Certified 1999

Community Emergency Response Team (CERT) Certified 1999

Cadet Academy, Leander Fire Dept 2010

Fire Warden, Sallyport Fire & Emergency Services 2010

Combat Lifesaver 2005 (with continued yearly recertification)

Honors and Awards

Recognition Award, City of New York Police Dept, 1997

Award, City of New York Police Dept, 1997

City Council Citation of Recognition Award, NYC Council, 1997-1999

Audrey Cohen College Achievement Award, 1999

Iraqi Campaign Medal

Army Commendation Medal

Army Good Conduct Medal

Global War on Terrorism Expeditionary Medal

Global War on Terrorism Service Medal

Armed Forces Reserve Medal w/ M Device

Army Service Ribbon

National Defense Service Ribbon

Overseas Service Ribbon

Adjutant Generals Individual Award

New York State Legion of Merit

Texas Adjutant General's Individual Award

Texas Combat Service Ribbon

Combat Action Badge

Driver and Mechanic Badge

Thank you for your consideration of my resume. I know that given the opportunity, my past experience and my unyielding work ethic can make a great contribution to your organization.

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