Recent College Graduate

Angela Harrison

Recent College Graduate

******************@*****.*** – 310-***-**** or 310-***-****

Hard worker, self motivated and driven all while maintaining a positive attitude. I find enjoyment in being a powerful leader to others. I am seeking a permanent position that is salary-based and has a set work schedule. I’d enjoy working for a company whose offering growth opportunities based on performance and commitment to the company.

Work Experience

Receptionist

Art Institute of Los Angeles – Santa Monica, CA

November 2011 to Current

• Managing under 10 lines switchboard

• Direct calls to proper department, or staff member.

• Greet & Assist visitors sign in, validate parking, direct to locations inside building.

• File away student Enrollment Documents/ Create new student files

• Send via email Hourly Productivity Reports to Admission Advisors

• Input Admissions Applications into CARs system

• Assign students to Admission Advisors

• Send via email Student Referrals

Customer Service Representative

Lotus Junction - Santa Monica, CA

May 2010 to October 2011

• Operate a high volume of incoming calls using switchboard

• Explain websites resources

• Assist customers with manual property searches

• Verify billing information & process transactions

Intern

John C. Tojessen & Associates - Bel Air, CA

September 2010 to December 2010

• Familiarized with different pleadings

• Scheduled client meetings utilizing Microsoft Outlook

• Operate incoming calls & route to appropriate associate

• Created files on new clients

• Receive mail and file into Client file

• Maintain fax/copy/print machines, and assist users with fax transmissions.

Customer Service Email Specialist (temporary assignment)

Fox Interactive Media (Myspace) - El Segundo, CA

March 2008 to April 2010

• Resolved users concerns via email, sent solutions thru Salesforce

• Monitored users profiles to ensure their following Rules & Regulations

• Removed inappropriate content/ or deleted profiles through Admintool

• Escalated cases to appropriate departments

• Trained new employees & shadowed their progress

• Communicate via email (Outlook) with depts., staff, & supervisors

Math Tutor

Gear Up – Inglewood High School, CA

August 2005 to July 2007

• Assist high school students grades 10th &11th to develop math skills

• Provide daily evaluations on each student

• Monitor students progress in class with teachers

• Provide practice warm ups to model the sessions lesson

Education

Bachelors of Science in Sociology

California State University, Fullerton - Fullerton, CA

Jan 2011

Additional Information

Type 65 wpm

Knowledge of Microsoft Software

Computer & Internet Savvy

Strong Organizational, Problem Solving & Multi-Tasking skills

Good Written & Verbal Communication

References

1. Shan Dawson 424-***-****

2. Levar Seymore 562-***-****

3. Jill Sullivan 310-***-****

Contact this candidate