Customer Service Sales
Resume:
RECHELLE ANN DELA CRUZ ANGELITO
HOME ADDRESS: #** **********, ******** ****, ********** PHILIPPINES 2428
Mobile Phone: +639*********
Email address: ********@*****.***
Skype ID : rechelle.ann.angelito
Nationality : Filipino
Gender : Female
Status : Single
Languages : English, Filipino
Educational Background
Bachelor of Science in Nursing
Lyceum Northern Luzon
Mac Arthur Highway, Urdaneta City,Pangasinan Philippines
Secondary Education
Urdaneta City National High School
San Vicente West, Urdaneta City,Pangasinan Philippines
PROFESSIONAL EXPERIENCE
‘OSA intel group solution a
(July 2009- January 2010)
Customer Service Representative (Inbound)
Inbound Call Center = 6months
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Medical, Legal and General Transcriptionist
Phil. Gen clinic, Pang. Co office
Transcribed for neurology, orthopedic, coronary, psychiatric and interior remedy physicians in a 100+ physician clinic.
Appraised and advised hiring 3 part-time transcriptionists to perform from their houses rather than hiring 2 full-time transcriptionists, thus saving USD 22,000 per annum in salary and benefits.
Written medical info for over 100 patients.
Allocated international medical process codes to each patient record for purposes of insurance.
Transcribe and edit recorded or written material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes, and pharmacy, rehabilitation, autopsy, and x-ray reports.
Collect statistical data to analyze departmental productivity.
Oversee daily activities of department to optimize productivity and quality of work.
Lead and guide employees performing related work; participate in hiring, nterviewing, and training process of new transcriptionists.
Verify accuracy of patient information such as name and identification number; verify accuracy of transcription for correct punctuation, grammar, and spelling.
Respond to inquiries for release of medical information, ensuring that legal requirements are followed and proper consent has been obtained.
Maintain logs of medical procedures, incoming dictation, and transcription records.
Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and infection control standards.
Distribute and collect dictation and transcribed reports; follow up on physicians' missing and late dictation.
Sort, copy, prepare, assemble, and file records and charts.
Ensure strict confidentiality of financial records.
Maintain disk and disk back up system; order supplies and report equipment operational problems.
Take minutes of transcription department meetings.
Perform miscellaneous job-related duties as assigned.
Customer Service Representative and Outbound Sales Agent
1 year
WestStar Solutions
(May 2008-June 2009)
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents.
Home Based Telemarketer and Appointment Setter
TeleSale Inc,
(as a part time)=2 years
- (March 2008-March 2010)
Get in touch with private or businesses individuals by telephone to plead for goods or services.
Answer questions from customers.
Fill all the information into the computer.
Obtained information from customers including name, address, and payment type.
Explained products, prices and services to the customers.
Gather names and contact numbers of prospective customers from sources like magazine reply cards, telephone directories, etc.
Other responsibilities include recording address, names, purchases, and reactions of prospects contracted.
Wrote and telephoned letters to answer to follow up initial sales contracts or to correspondence from customers.
Arranged meetings for sales representatives to meet with potential customers.
Maintained records of accounts, contacts, and orders.
Carried out market and client survey to gather information about potential customers.
Loan Officer
Access Crest Solution
6 months (Sept. 2006-March2007)
Managed agricultural, commercial, personal and consumer leading programs
Handled the tasks of directing financial operations on national and local banks in areas like investment, lending, budgeting and investments
Maintained and prepared financial statements
Analyzed and reviewed loan transaction packages from initial to the final stage
Handled the tasks of managing daily deposits
Assisted customers with insurance and financial needs
Generated mortgages for new home construction and home purchases
THINK INNOVATIONS PTY. LTD. AUSTRALIA
PO Box 327 Balmain NSW 2041 (Remote Staff)
Position: Telemarketer/ B2B Appointment Setter (Sub-Contractor)
8 months
Job Description: Responsibilities include Rebooking Forex, Stock Market & Trading
seminars for UK clients. Contacting businesses or private individuals by telephone in order to solicit sales for goods or services. Record names, addresses, purchases, and reactions of prospects. Explain products or services and prices, and answer questions from customers.
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