Customer Service Manager

Raymond D. Johnson

** ****** ******, ***. * * Calais, ME 04619

Home Phone: 207-***-****

e-mail: *******.*********@*****.***

OBJECTIVE

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To obtain a position that utilizes both my experience and education and where I can further develop new skills, where I can prove myself an asset to your organization.

EDUCATION

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Current DeVry University Online

B.S. - Computer Science,

Information Systems Technology

Expected Graduation Date: Dec 2011

Deans List

06/2001 Hinsdale South High School Chicago, IL

General Studies 3.75 GPA

Honor Roll Senior Year

EXPERIENCE

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04/10 – 03/11 Cobscook Community Learning Center Trescott, ME

Office Assistant/Assistant Custodian

Contact: Kevin Thompson *****@*******.*** 207-***-****)

Hourly Rate: $8.00/hour

Left because I moved out of the area.

• Data Entry

• Troubleshooting computer issues for both staff and visitors

• Software/Hardware installation

• Answering phones and providing program assistance

• Outside Groundskeeper

10/10 – 04/11 Fat Cat & Deli East Machias, ME

Cook/Cashier/Customer Service

Contact: Faye 207-***-****)

Hourly Rate: $8.00/hour

Left because I moved out of the area

04/07 – 03/10 Davita Darien, IL

Set Up Technician/Inventory

Contact: Lisa Molitor 310-***-**** ext. 187597

Hourly Rate: $12.50/hour

Left because I moved from Illinois to the State of Maine with family

Responsible for maintenance, storage and utilization of the inventory system in accordance with DaVita Healthcare Policies, Procedures and Guidelines, OSHA, HCFA, AAMI, federal, state and local regulations.

• Establishes and maintains inventory records, logs, files, manual purchase orders and ensures appropriate levels of supplies, medications and equipment are available at all times using the automated inventory system; adjusts processes to accommodate clinic patient growth and item changes.

• Responsible for ordering, receiving and issuing supplies daily; performs daily, weekly and monthly counts of supplies and reissues utilizing the computerized system according to set standards.

• Responsible for stocking treatment areas daily and providing supplies to hospitals and staff.

• Maintains inventory on a first in first out (FIFO) basis and ensures that supplies do not expire before usage.

• Records inventory receipts, issues and transfers on a timely basis.

• Prints and reviews audit trail reports on a daily, weekly and monthly basis.

• Communicates and reviews reports with the Clinical Manager.

• Maintains neatness, cleanliness and safety of stock room per policy and regulations.

• Communicates with management, staff, purchasing agents and vendors regarding supply delivery and notifies Clinical Manager of any unusual incidents.

• May participate in facility QA/CQI process

• Participates in team nursing and promotes team concept throughout all clinic activities; assists other staff in the performance of their duties in accordance with policies and as allowed by state regulations.

TECHNICAL SKILLS

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Proficiency in:

* Microsoft Word * Microsoft PowerPoint * Microsoft Excel * HTML

* Internet Explorer * Windows Operating System

* Apple Platform * Adobe Illustrator

* Installation of Software/Hardware

Completed Intermediate Classes in:

* A+ Certification course

* Visual Basic Programming

* DOS

Additional Skills:

* Excellent communication skills;

* Excellent problem solving skills;

* Team player and able to work independently to achieve objectives;

* Typing speed of 60 wpm; and

* A+ Certification Training through Devry but have not taken the test yet.

Contact this candidate