Management

MANAGEMENT EXECUTIVE

Enthusiastic and reliably skilled to be a significant channel of corporate growth by successfully leading client teams toward attainment of goals; on time and within budget

PROFILE OVERVIEW

Accomplished business strategist with more than 11 years of experience and proven expertise in developing and implementing strategic plans focused on achieving significant productivity gains in various industry sectors including entertainment, travel, health and life insurance, and government.

Decisive and equipped with strong entrepreneurial drive and strategic planning skills; thrives in formulating and realigning plans to drive increase in efficiency and facilitate organizational advancement. Successfully co-founded a consulting firm from ground up achieving compounded annual growth of 81% over 4 years, leading all business functions, from sales, finance, recruitment, staff management, and operations, among others.

Motivational and team oriented leader with well rounded experience; successful in operations management, business analysis and development, workflow analysis and organizational needs assessment, project management, training redesign, technology implementation / solutions, personnel management, and resource development and allocation. Change initiator who effectively manages work diversity, equally skilled in handling projects, consulting jobs, and full time employment at the executive level.

Diligent and passionate MBA graduate in Marketing with a reputation of going the extra mile to ensure successful completion of tasks and achievement of organizational goals. Functional experience includes sales, international distribution, customer service, training and development, claims, and medical management.

Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), MS Access, MS Visio, MS Project, PeopleSoft, and Final Cut Pro for editing.

CAREER HIGHLIGHTS

Strategic Planning and Development

- Led the successful planning, set up, and oversight of a consulting firm with more than $2.5M in annual revenue; directed major business functions, including sales, finance, recruitment, staff management and delivery of operational solutions to clients.

- Established strategic relationships with PMO, process teams, consultants, and extended teams of the ERP implementation project team of a $1B IT services provider to complete business process and organizational redesign activities by creating and validating future process flows, procedures, and responsibilities resulting in successful implementation of the system and a ROI meeting corporate target.

Operations and Client Management

- Analyzed each client’s specific needs; sourced for more competitive organizational and technology solutions; and implemented processes for improvement in order to maintain excellent service delivery to clients. Played an important role in strategizing plans and spearheaded the successful implementation of these plans despite industry challenges / competition and unpredictable business issues.

- Provided strategic direction to clients’ project sponsors and management teams regarding business process modeling and redesign, organizational design, instructional design and delivery, departmental performance assessment and development, and performance standards creation projects. Sample results include dramatic improvements to skills of management teams, headcount savings resulting in approximately $4 million in annual savings, development and implementation of 30 process flows with 120 supporting procedures in a 4-week time frame to meet regulatory requirements, and a FEP health insurance provider moving from worst to first in national association ratings in a 3-year time frame.

- Established and strengthened relationships with clients in order to create mutually beneficial business relations and implement strategic recommendations exceeding their specific needs.

Process Improvement

- Spearheaded the facilitation and development of project teams including over 100 client and firm resources in order to enable clients to create strategic recommendations for improved workflow process, organizational design, and technology solutions.

- Optimized business functions of a leading cancer research center by managing and ensuring success in the ERP implementation. Strategized an action plan that prioritized processes within supply chain and human resource functions for the ERP implementation.

- Ensured the success of a resource allocation project for a $20B healthcare organization by leading key resource allocation stabilization activities while the client transitioned into a new operating model.

Training Design and Development

- Piloted and maximized skills of instructional design teams with up to 60 resources. Tasked to create and deliver detailed curricula containing more than 200 training modules for more than 300 days of training materials; sustained strategies and educated staff and clients on firm’s instructional design while evaluating and providing feedback on deliverables. Realigned training strategy and consistency based on the design cycle by developing style guides and best practices. Personally designed, created, and delivered more than 60 of the modules.

- Coordinated with a 300-person department in three locations to devise comprehensive curriculum and training modules for all roles, while considering both process and role oriented knowledge and modules for various processing systems for a healthcare’s management organization of a major Blue Cross plan.

- Played a significant role in generating 40% reduction in classroom training time and decrease in learning curve between training completion and live production for a federal employee product line for a $2B health insurance provider that included both new hire and refresher training.

WORK HISTORY

2008-Present Operations Consultant and Certified Instructional Designer (Freelance)

Pembroke, MA

2004-2008 Founding Partner

Zelus Consulting Group, Hingham, MA

2002-2004 Manager / Senior Consultant

Keane Consulting Group, Boston, MA

1998-2000 Manager, International Television Distribution

Metro-Goldywn-Mayer Studios, Inc., Santa Monica, CA

1997-1998 Executive Assistant to President, International Television Distribution

Metro-Goldywn-Mayer Studios, Inc., Santa Monica, CA

1997 Corporate Consulting Assistant

Creative Artists Agency, Beverly Hills, CA

EDUCATION

(MBA) MASTER OF BUSINESS ADMINISTRATION IN MARKETING (2002)

Honors: Beta Gamma Sigma National Honor Society - Boston College, Boston, MA

(BS) BACHELOR OF SCIENCE IN FINANCE - BACHELOR OF SCIENCE IN TELEVISION / RADIO / FILM MANAGEMENT (1996)

Honors: Dean’s List, University 100 - Syracuse University, Syracuse, NY

PROFESSIONAL TRAINING

Langevin Certified Instructional Designer Certification (2008)

ASTD Certified E-Learning Instructional Designer Certification (2008)

Six Sigma Yellow Belt Certification (2002)

PROFESSIONAL AFFILIATIONS

Lifetime Member, Beta Gamma Sigma National Honor Society

Member, ASTD (American Society for Training & Development)

ACTIVITIES

Founder, Kathy’s Kloths Non-Profit

Member, South Shore Toastmasters

Member, Syracuse Boston Alumni Club

Volunteer, Lustgarten Foundation for Pancreatic Cancer Research

Member, Hollywood East Television

Graduate, Travel Channel Filmmaking Academy

Member, Pembroke Women’s Club

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