Engineer Project

SAGAR D.KERIPALE

C/o :- R.A.Patil,

Ram-Sham Bunglow,

Kupwad Road,

Vishrambag,

Sangli 411019

Mob No :- +968******* / 985*******

Email :- **************@*****.***

OBJECTIVE

To Pursue a Career that will hone my Skills and effectively employ my Experience and skills for the benefit of the Organization.

PROFESSIONAL EXPERIENCE

Tulip Telecom Ltd

Since April ’2006–Present

Senior Engineer - Customer Support

Responsibilities

• Proactive Trouble ticket handling, Network Monitoring and providing L1 level support.

• Voip installation and configuration

• Installation and configuration of new link on Tulip Firepro Wireless, Media Convertors for new project delivery.

• Handling of Voice complaints.

• Co-ordination with cross-functional team internally as well as various domestic carriers.

• Customer coordination and solve the fault within the TAT defined.

• Internal and external escalation for maintaining TAT.

• Timely Updating TTs in Remedy and providing RFO as per relevant guideline.

• Analysis of each TT with proper RCA.

• Detection and resolution of system, application, or performance degradation or unavailability.

• Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.

• Generate Switch/network performance reports.

• Maintain traffic / availability reports on a daily basis. Taking equipment dumps on periodic basis.

• Review network problems and their resolutions.

• Tracking and the escalation of events to relevant support team.

• Work on cases for customers by phone, email and web.

• Responsible for Service delivery in region of working.

• Initial deployment of new project links.

• Worked on CRM.

• Organize periodic case reviews with these Key Accounts.

• Manage technical escalations and drive complex cases to resolution.

• Practical understanding of the TCP/IP protocol family

• Practical familiarity OSPF, EIGRP,RIP V2 ,802.1q VLANS.

• Mitigation of repetitive failures.

• SP issue follow-ups and escalation.

• Routers (1700,1800.2800).

• Configuration Hawaii Router,Netgare routers,Dax routers.

• Configuration Wireless Devices like Radwin,SPR,BSR.

• Troubleshooting of LAN,WAN and RF Networks.

• VPN,VOIP,Configuration.

2.COMPANY : RELIANCE INFOCOMM LTD PUNE.

PERIOD : April 2005 – July 2006.

JOB PROFILE :- I & C ENGINEER

Worked on Lucent BTS(2nd & 3rd Carrier.)

As a Installation Engineer. for “RELIANCE INFOCOMM LTD PUNE”.

Responsibility :-

• Installation of Lucent Modcell 4.0 BTS.

• Swap out of Modcell 3 to Modcell 4 Lucent Modcell 4.0 BTS.

• Installation of the MTI Optical repeater Master and Slave unit.

• Installation of the DCU and various sensors e.g. MDS (Magnetic door senor), PIR (Passive infrared detector), ELS (Electronic lock strike), SCR (Smart card reader), etc. for Security Automation System (SAS).

• Optical loss Measurement.

• Installation of BS-BU, TS-BU, Antenna, RFU, IF MUX for Local Multipoint Distribution System (LMDS).

3. COMPANY : GTL LIMITED PUNE.

PERIOD : October 2003 – March 2005.

JOB PROFILE :- COMMISSIONING ENGINEER (BTS)

Worked on Nokia Ultrasite (Indoor,Outdoor).

As a Commissioning Engineer. for “AIRTEL CELLULAR LTD”.

Responsibility :-

• Planning and Implementation of New project.

• Installation of Nokia Ultrasite (Indoor,Outdoor),Metrosite,Ibs BTS.

• Commissioning of Nokia BTS.

• Integration of Nokia BTS.

• Complete Installation of New cell Sites in the Cluster as per RF Requirement.

• Micro-wave Links using Nokia Flexihopper (1+0, 1+1).

• Nokia FIU-19 Installation and Commissioning.

• Creating NMS Connectivity.

• Power Measurements of Trx Cards.

• Vswr Measurement of Rf Cables.

• Frequency Counts using Frequency Counter.

• Done AT (Acceptance Test) of all BTS Sites.

• COMPUTER SKILLS

Operating System : Windows 95/98/2000,

Windows 7,Outlook,Thunderbird

Languages : c,c++

EDUCATIONAL QUALIFICATIONS

• SSC from Kolhapur Board with 56 % Marks in 1998.

• Diploma in Electronics and Telecommunication from Bangalore University with

60 % in 2003.

TECHNICIAL TRAINING COURSES

• CL 5610 :- BTS Modcell Operation & Maintainces.

• CL 1000 :- CDMA Network Overview

PERSONAL PROFILE

Nationality : Indian.

Date of Birth : 2nd July 1982.

Martial Status : Single.

Languages Known : English,Hindi,Marathi.

Permanent Address : At/p :- Shedshal,

Near Mahadev Temple,

Ward No :- 04,

Tal :- Shirol,

Dist :- Kolhapur,

Pin :- 416105.

State :- Maharashtra.

Phone No : 968-***-****

PLACE :- SANGLI SAGAR KERIPALE

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