SHARON TELIS

**** ********** **** **** • Indian Trail, NC 28079 • 704-***-**** • l6uc6o@r.postjobfree.com

CLAIMS/INVESTIGATION/RISK MANAGEMENT

Tenacious investigator with an impeccable list of achievements spanning a 17-year career in Claims for one of the largest auto insurers in the U.S. Recognized for professional demeanor, effectively maintaining high degree of tolerance, discretion and confidentiality. Proven ability to organize and adjust priorities to manage multiple assignments. Possess valuable life experience and a keen sense of identifying fraud. Excellent interpersonal skills, working well with diverse client populations; demonstrated ability to gain the confidence of others to successfully obtain sensitive information. Superior communication strengths in written and verbal formats.

CORE COMPETENCIES

Organizing & Interpreting Data | Resolving Complex Issues | Investigative Techniques

Rules of Evidence | Interviewing | Analytical Skills | Fire & Theft | Investigative Reporting

Conflict Management | Negotiations

CAREER HIGHLIGHTS

Received three Sleuth Awards for investigative diligence that led to fraud disclosure.

Earned two President’s Awards for top sales with Adesa Auto Auction.

Recognized for instrumental role in successful claims resolution; dedicated high-level of accuracy and meticulous attention to detail in investigations, witness statements, interviews, reporting and follow-up.

Built superior track record as Manage Repair Specialist, completed 80% of claims with seven days closure on total losses and all covered fire/theft losses closed within 30 days.

Implemented Preferred Shop Network that offered Progressive Insurance customers a number of selected shops to complete auto repair after claim was presented.

PROFESSIONAL EXPERIENCE

PROGRESSIVE INSURANCE COMPANY, Charlotte, NC 1995 – Aug. 2012

Fire and Theft Claims Investigator (2004 – 2012)

Promoted to handle half of North Carolina/western territory for claims involving fire and theft on personal auto, recreation vehicles and commercial vehicles.

Established nature and scope of claim through in depth evaluation to determine whether a covered loss versus fraud.

Planned and conducted field investigations that included conducting in-person and telephone interviews with insureds, claimants, witnesses and family members, and canvassing loss/recovery locations.

Collaborated with in-house attorneys and Special Investigation Unit to gather information for litigation purposes.

Initiated and maintained solid working relationships with regional law enforcement and fire investigators.

Utilized technology applications such as ISO, public records, social network sites and internal policy systems to complete pre-surveillance screening/background investigations prior to contacting insured.

Exercised due diligence to identify product liability including subrogation opportunities such as automobile and recreational recalls resulting in substantial savings to Progressive.

Manage Repair Specialist (1998 – 2004)

Managed and collaborated with Preferred Shop Network that included 3-4 automobile dealers and body shops; wrote estimates and audited invoices to retain accuracy.

Interfaced directly with insured and shop manager regarding: monitoring rentals, performing walk around inspections to ensure repair accuracy and following up after auto delivery.

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PROFESSIONAL EXPERIENCE (CONTINUED)

Claims Representative (1995 – 1998)

Handled high volume of claims processing; initialized and negotiated with attorneys regarding bodily injury resolution settlements.

Additional Experience:

Served as Ford Motor Company Liaison with Adesa Auto Auction and Automotive Arbitrator for Niagara Automobile Dealers Association.

EDUCATION

Buffalo State University, NY

Bachelor of Science in Criminal Justice, Liberal Arts and Science

Honors: Graduated Cum Laude

CERTIFICATIONS

Property Damage Certifications: Body, Suspension Damage and Engine

Adjusters License: North Carolina, South Carolina and Kentucky

Special Investigation Unit Certification: Fire and Theft

North Carolina Notary Public – Expires April 2017

PROFESSIONAL DEVELOPMENT

Arson Training for Auto

Charlotte Mecklenburg Police Department and Charlotte Fire Marshals Investigation Unit

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